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Embracing the Grind: Looking Ahead to 2020
It’s that time of year when the holidays are ending and we’re ready to start a new chapter. Now is the time to wrap up business from the previous year, create new goals, and get back into a routine. It’s always an exciting feeling to start fresh in the new year!...
Why Your Employees Dread Their Annual Reviews
Are your employees discouraged, weary, or tend to sigh at the very mention of annual reviews? If so, this may be a telltale sign that you are not doing your job as a leader. With annual reviews right around the corner, now is the time to step up your game and create...
Annual Reviews – Should You Do Them or Not?
This time of year, you’ll hear a lot of conversations about annual reviews both inside and outside of the office. Often, I’m asked, “Are annual reviews outdated?”, “Should we still do them?” or “What makes a good annual review?” As the best-selling author and speaker,...
A Trillion Dollar Recommendation
I’ve got a book recommendation for you this week! It’s Trillion Dollar Coach by Eric Schmidt, Jonathan Rosenberg, and Alan Eagle. The book is about Bill Campbell, a former football coach turned executive coach, out in Silicon Valley. As I started reading, I was...
Are you an Encourager or a Discourager?
Are you an Encourager or a Discourager? Recently I saw a tweet from a sports reporter who had messed up (strikes a chord with me as I record my video blogs 😉 ) while recapping the game. The recording captured veteran sportscaster Marty Smith offering up pointers...
A Service Express Holiday Tradition
It is a Service Express tradition to put up the Christmas tree the day before Thanksgiving, it's something we’ve been doing for years. Previously, when we were a bit smaller, the responsibility fell on a few select people to do this. In order to help with the task, we...
Do You Have a Job or an Opportunity?
I visit our onboarding classes every other week here at Service Express as we bring new people onto our team. I remember my first day at Service Express, August 18th, 1997. It was the day my career changed and I was on the path to accomplish my personal,...
False: Extroverts Make the Best Salespeople
To be good at sales, you have to be an extroverted people person, right? Wrong. When I decided I wanted to go into sales, everyone said I’d be great. They thought I’d be a natural based on the following three factors: I was outgoing, I had a big personality, and I was...
Great Customer Service Doesn’t Mean You Never Have a Problem
“Consistency in customer service doesn’t mean you never have a problem. It means your customers can count on you if there ever is a problem. The best companies aren’t perfect, they make mistakes but they are excellent in the recovery.” - Shep Hyken - Find him on...
Top Qualities of an Ideal Teammate
Are you self-reflective? Seeing where your strengths are and your downfalls are essential to personal and professional growth. None of us have all of the answers. Are you coachable? The only way you are coachable is if you’re self reflective. Do you look in the...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
