I’ve got a book recommendation for you this week! It’s Trillion Dollar Coach by Eric Schmidt, Jonathan Rosenberg, and Alan Eagle. The book is about Bill Campbell, a former football coach turned...
I visit our onboarding classes every other week here at Service Express as we bring new people onto our team. I remember my first day at Service Express, August 18th, 1997. It was the day my...
“Numbers don’t drive people, people drive numbers. Focus on people and your numbers will rise.” Jon Gordon – Author: The Energy Bus This is one of the great truths that I’ve learned in business...
From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a...
We recently held our Annual Sales Conference here in Grand Rapids where we brought in all of our revenue-generating teams—outside sales, internal accounts, small/medium business, sales development...
Life moves fast, and sometimes the small things build up. Find the time in your schedule to catch up on the things you have moved off your plate to focus on more “productive” tasks. Use this “quiet...
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for...
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward...
Life isn’t a movie—failures will happen. It’s how you react to the failure that is defining. Make mistakes, just don’t keep making the same one. Fail forward—when you make a mistake, learn from it...
Sometimes launching straight into a meeting for the sake of time seems like the best idea. But I can tell you, the most impactful meetings are the ones where you have a clear outline and expectations...