When I was hired into Service Express we were a very young company with a fraction of the employees and resources that we have now. We hadn’t formalized The Service Express Way (Vision talks and...
They are the people who can suck the life out of an organization and deflate morale company-wide. You don’t want to work with them, and it would behoove you to ensure they don’t want to work with...
Sometimes you can look too hard for answers. When you are pushing hard to find the right path and not getting the results you want, you need to take a step back for clarity. Go on vacation, read a...
I recently took a trip to Hawaii with my family, and while there we took in a sunrise bike tour down a volcano. On our way up the 7,000-foot volcano, I had a very interesting conversation with our...
One of the keys to being a strong leader is surrounding yourself with a strong team. Your leaders should push you, hold you accountable and keep you in check. Does your team push you to be the best...
Personal and professional growth comes outside of your comfort zone. So to grow, you have to stretch yourself. Use the tools you measure your activities with, and make sure there are tasks on there...
We all make mistakes and let’s face it, no one knows it all. But a key to success is recognizing when we’ve made a mistake, learning from it and then correcting our course. For that to happen, we...
“When you get into a tight place and everything goes against you, till it seems as though you could not hang on a minute longer, never give up then, for it is just the place and time that the...
Albert Einstein once said “You have to learn the rules of the game. And then, you have to play better than anyone else.” We are not born successful. Whether you have talent in a particular area or...
Success is often a result of hard work. But it’s important to recognize that failure, too, is often a result of hard work. As leaders, we must recognize the difference between working hard and...