Communicate, Then Overcommunicate
I talk about communication often because it is so vital from a leadership perspective. Not only the amount you communicate but how you deliver it. I recently explained the difference between moving fast and rushing in reference to Service...
The Value of Reference Checks
Let’s talk about the value of using reference checks when hiring. This step is often undervalued or skipped because we assume we’ll only hear good things about the candidate. That sounds logical — someone wouldn’t list a reference who wouldn’t vouch for them....
Develop Everyone & See Who Emerges
Developing everyone and seeing who emerges is a theme I’ve used at Service Express for a long time. This helps leaders assess their teams without playing favorites, overlooking talent or judging growth...
Make It Ugly First
Recently, I saw a “Make It Ugly First” sign in the background of a zoom call, and I loved it. This phrase is the essence of things that I have spoken about before, which I’ve referred to as progress...
Perspective, Adversity & Opportunity
A few weeks ago, I was asked to give a talk to a local varsity sports team before the start of their tournament. I thought about what I wanted to say to this group of young people and how to relate it to my experience in business. Here are the three things I came up...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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