There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities...
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for...
Football season is here, and because I am a huge Steelers fan, people are asking me how I feel about the team trading Antonio Brown. My thoughts: like in any other organization, one person can hinder...
Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic...
Be clear on what you are trying to accomplish in your organization. Here at Service Express, we concentrate on four things with every decision we make. In this video, I explain what they are and how...
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot...
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward...
Life isn’t a movie—failures will happen. It’s how you react to the failure that is defining. Make mistakes, just don’t keep making the same one. Fail forward—when you make a mistake, learn from it...
Sometimes launching straight into a meeting for the sake of time seems like the best idea. But I can tell you, the most impactful meetings are the ones where you have a clear outline and expectations...
Communication. Transparency. The Big Picture. These are three things we continuously work on here at Service Express. One of the ways we do that is through our annual Business Plan and Mid-Year...