From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a...
To dominate the fourth quarter, you have to put in the work during the first three. There is no magic solution—a “fourth quarter push” is just trying to manufacture something you weren’t prepared for...
Life moves fast, and sometimes the small things build up. Find the time in your schedule to catch up on the things you have moved off your plate to focus on more “productive” tasks. Use this “quiet...
There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities...
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for...
Football season is here, and because I am a huge Steelers fan, people are asking me how I feel about the team trading Antonio Brown. My thoughts: like in any other organization, one person can hinder...
Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic...
Be clear on what you are trying to accomplish in your organization. Here at Service Express, we concentrate on four things with every decision we make. In this video, I explain what they are and how...
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot...
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward...