When I was hired into Service Express we were a very young company with a fraction of the employees and resources that we have now. We hadn’t formalized The Service Express Way (Vision talks and...
They are the people who can suck the life out of an organization and deflate morale company-wide. You don’t want to work with them, and it would behoove you to ensure they don’t want to work with...
Sometimes you can look too hard for answers. When you are pushing hard to find the right path and not getting the results you want, you need to take a step back for clarity. Go on vacation, read a...
Recently I’ve had the opportunity to meet with several companies to share some of Service Express’ best practices and tips for building a great company culture. Step one always has been and...
Motivational speaker Jim Rohn famously said they we are the average of the five people we spend the most time with. Which means it is essential to make sure you are surrounding yourself with the...
One of the keys to being a strong leader is surrounding yourself with a strong team. Your leaders should push you, hold you accountable and keep you in check. Does your team push you to be the best...
Personal and professional growth comes outside of your comfort zone. So to grow, you have to stretch yourself. Use the tools you measure your activities with, and make sure there are tasks on there...
Lionel Messi, famed soccer player, once said “It took me 17 years and 114 days to become an overnight success.” Success often looks like a straight arrow that goes up and to the right...
Leaders should be multipliers. In that, I mean that through all the leaders at Service Express, we can touch every single employee in the company. No matter how large a company gets, you must be able...
I need white space in my life. I can’t stand clutter and I avoid it everywhere I can—at home, in the car, in my email inbox. At work, it all starts with my calendar. I fight for white space on my...