Go Through the Motions

Go Through the Motions

Ever heard the phrase, “they’re just going through the motions,” said with a negative connotation? I have, and sometimes it’s true. It may feel like someone is going through the motions, isn’t engaged and isn’t giving their full...
You’ll Find Your Niche

You’ll Find Your Niche

Recently, we were up north at our summer cottage with one of my sons and my daughter. They each brought some friends, so we had about 12 friends up there that weekend. My son and his friends are in their second year out of high school. My daughter and her friends just...
Different Forms of Communication

Different Forms of Communication

Here we are after Labor Day, which means it’s football season! College football just kicked off this weekend (Go Blue!), and now we’re getting ready for the NFL season.    In the spirit of football season, I want to talk about communication. There are...
Tough Times Are the Most Memorable

Tough Times Are the Most Memorable

Good times or tough times; which ones do we remember most? I came across a Theodore Roosevelt quote, “Never throughout history has a man who lived a life of ease left a name worth remembering.” This idea got me thinking about my recent visit with Service Express’...
Don’t Be Afraid To Be Wrong

Don’t Be Afraid To Be Wrong

Leaders, we can’t be afraid to be wrong!   What does it look like when we’re scared to make mistakes and be wrong? It starts with only sharing the positive news with our teams. That’s a big mistake, which I learned early in my career when I did...
Complexity & Jargon

Complexity & Jargon

Complexity and jargon, while frustrating to listen to, they’re great truth-tellers! Why do I say that? I recently saw a Tweet by Sahil Bloom talking about complexity and jargon. He said, “If you can’t explain it to a 5-year-old, you don’t really understand it.”  ...