Measuring With Models

All models are wrong, but some are useful– George Box I heard this quote recently and loved it.  As many of you know, I love to see the projections and models...

Leading Through The Pandemic

I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences.  I’ve been unpacking the question, “How...