3 Characteristics of Rocky

3 Characteristics of Rocky

As you may have noticed during my brief hiatus, I shared some of my most highly reviewed blogs throughout July. During this time, I traveled to Europe with my family, enjoyed summer in Michigan and spent time away to refresh.   Now it’s August, we’re back, and...
Prioritize, Prioritize, Prioritize

Prioritize, Prioritize, Prioritize

Leaders, there is so much going on in our lives right now, right? Whether at work or home, there is so much to do. One of the biggest mistakes we can all make as high-performing achievers is to try to do it all. You also don’t want your teams to feel like they need to...
Who’s Your Wingman

Who’s Your Wingman

Top Gun is in the movie theaters, and it’s taking me back to 1986 when the original movie came out. What was the key point of that movie? Having a wingman! Maverick had his wingman, Goose, and they complemented each other well. I want to talk to you about how to find...
Interviewing for Curiosity

Interviewing for Curiosity

In my last blog, The Competency of Curiosity, I talked about increasing curiosity in your organization as a key competency with your team. Now I want to discuss how you hire for curiosity.    Curiosity traits to look for:    They are natural...
The Competency of Curiosity

The Competency of Curiosity

Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...
Understanding Communication Styles

Understanding Communication Styles

Let’s talk about communication styles!    As leaders, it’s so important to know and understand your team’s communication style. How do they like to communicate? How do they process information? How do they make decisions?  ...