I’ve got a book recommendation for you this week! It’s Trillion Dollar Coach by Eric Schmidt, Jonathan Rosenberg, and Alan Eagle. The book is about Bill Campbell, a former football coach turned...
Are you an Encourager or a Discourager? Recently I saw a tweet from a sports reporter who had messed up (strikes a chord with me as I record my video blogs 😉 ) while recapping the game. The...
It is a Service Express tradition to put up the Christmas tree the day before Thanksgiving, it’s something we’ve been doing for years. Previously, when we were a bit smaller, the responsibility...
I visit our onboarding classes every other week here at Service Express as we bring new people onto our team. I remember my first day at Service Express, August 18th, 1997. It was the day my...
“Numbers don’t drive people, people drive numbers. Focus on people and your numbers will rise.” Jon Gordon – Author: The Energy Bus This is one of the great truths that I’ve learned in business...
From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a...
To dominate the fourth quarter, you have to put in the work during the first three. There is no magic solution—a “fourth quarter push” is just trying to manufacture something you weren’t prepared for...
Life moves fast, and sometimes the small things build up. Find the time in your schedule to catch up on the things you have moved off your plate to focus on more “productive” tasks. Use this “quiet...
There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities...
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for...