Be clear on what you are trying to accomplish in your organization. Here at Service Express, we concentrate on four things with every decision we make. In this video, I explain what they are and how...
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot...
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward...
Life isn’t a movie—failures will happen. It’s how you react to the failure that is defining. Make mistakes, just don’t keep making the same one. Fail forward—when you make a mistake, learn from it...
Sometimes launching straight into a meeting for the sake of time seems like the best idea. But I can tell you, the most impactful meetings are the ones where you have a clear outline and expectations...
Communication. Transparency. The Big Picture. These are three things we continuously work on here at Service Express. One of the ways we do that is through our annual Business Plan and Mid-Year...
At Service Express our Core Value is to work with our people to help them achieve their personal, professional and financial goals. That means we’re invested in making sure that our people...
There are benefits to your team to get rest, feel refreshed and coming back ready to tackle your to do list. Sharpen the sword as they say! Service Express gave their team members Friday off as well...
In the past decade, I’ve had the opportunity to talk with many business leaders and one of the most common challenges that they face is in how to create a culture that promotes fun and gets great...
What? It’s the first question a leader must answer. This lesson was brought home to me as I was coaching my youngest son in baseball. Throughout the game, I found myself becoming increasingly...