I’ve got a book recommendation for you this week! It’s Trillion Dollar Coach by Eric Schmidt, Jonathan Rosenberg, and Alan Eagle. The book is about Bill Campbell, a former football coach turned...
Are you an Encourager or a Discourager? Recently I saw a tweet from a sports reporter who had messed up (strikes a chord with me as I record my video blogs 😉 ) while recapping the game. The...
It is a Service Express tradition to put up the Christmas tree the day before Thanksgiving, it’s something we’ve been doing for years. Previously, when we were a bit smaller, the responsibility...
I visit our onboarding classes every other week here at Service Express as we bring new people onto our team. I remember my first day at Service Express, August 18th, 1997. It was the day my...
To be good at sales, you have to be an extroverted people person, right? Wrong. When I decided I wanted to go into sales, everyone said I’d be great. They thought I’d be a natural based on the...
“Consistency in customer service doesn’t mean you never have a problem. It means your customers can count on you if there ever is a problem. The best companies aren’t perfect, they make mistakes but...
Are you self-reflective? Seeing where your strengths are and your downfalls are essential to personal and professional growth. None of us have all of the answers. Are you coachable? The only way you...
“Numbers don’t drive people, people drive numbers. Focus on people and your numbers will rise.” Jon Gordon – Author: The Energy Bus This is one of the great truths that I’ve learned in business...
From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a...
To dominate the fourth quarter, you have to put in the work during the first three. There is no magic solution—a “fourth quarter push” is just trying to manufacture something you weren’t prepared for...