Coaching During Performance Reviews
Recently, I’ve been talking a lot about delivering performance reviews. The reason is simple—they’re on my mind. This is the time of year when I do mine with my executive team. One thing that stands out to me when it comes to reviews is how I set the tone at the...
Top 3 Priorities for Leaders
Leaders, as we move into 2025, I want you to focus on three key areas: time, talent and relationships. Time Where are you spending your time? Are you focusing on the highest-impact areas that bring the biggest return? Or are you spreading yourself too...
Crafting Thoughtful Performance Reviews
Last week I shared the importance of Avoiding Recency Bias in Reviews. Staying on the subject of reviews, I want to share another tip we discussed during our training sessions at Service Express. Never submit a review after just one pass. Never rush the process just...
Avoiding Recency Bias in Reviews
I’m going to share a couple of tips on doing annual reviews. We’ve done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
