Next Steps Drive Post-Meeting Success
Recently, I saw an interesting LinkedIn post from my friend and colleague Joe Terry, CEO of Culture Partners. Joe shared that the fastest sales cycles involve the seller spending 53% more time discussing the next steps during the first two calls. He also noted that...
Pause & Practice Gratitude
Recently, I was on a CEO retreat in Montana. We were hiking through the beautiful country, walking along a river with mountains in the background; it was incredibly picturesque. While we hiked, I talked with another CEO about business, life, and the importance of...
How Do You Process Information?
For some people, thinking is doing. For others, doing is thinking. This came directly from one of my executive strategy meetings. I fall into the latter category; I think while I’m doing. I process while I’m speaking. I process while I’m taking...
Growth Isn’t Easy
If you signed up to get better, you didn’t sign up for it to be easy. This is the essence of a tweet I saw from Kevin DeShazo, a leadership consultant, who described it perfectly. He said, “Adversity is part of the path. Hard days are part of the path. Obstacles are...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
