The Right Way to React When You Lose a Deal

There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities in the future. In this video, I’ll explain the contrast in reactions of two companies Service Express chose not to use for their services, and how the end result went on two mean success for one of the two.

Check Your Ego at the Door

Football season is here, and because I am a huge Steelers fan, people are asking me how I feel about the team trading Antonio Brown. My thoughts: like in any other organization, one person can hinder...

Weed Your Garden

Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic...