Great Leaders Aren’t Afraid to Change Their Minds
People who are “right” often change their minds. There was an article on CNBC awhile back that featured Jeff Bezos and his theory about making decisions. The article mentions that influential leaders are perceived as the ones who are always...
Remove the Friction
Every so often, Service Express hits a point where we need to look at our processes to identify if we’re bogged down in certain areas. Some operations can, over time as you grow, become cumbersome when they don’t need to be. If there are multiple layers of approval,...
Feed Your Brain
I’ve always been a big fan of listening to podcasts, audiobooks and investing in daily reading habits to feed my brain new ideas. As CEO at Service Express, I always try to read, research and learn more to stay up to date and make educated decisions. One of the...
Great Leaders Aren’t Afraid to Change Their Minds
People who are “right” often change their minds. There was an article on CNBC awhile back that featured Jeff Bezos and his theory about making decisions. The article mentions that influential leaders are perceived as the ones who are always...
Remove the Friction
Every so often, Service Express hits a point where we need to look at our processes to identify if we’re bogged down in certain areas. Some operations can, over time as you grow, become cumbersome when they don’t need to be. If there are multiple layers of approval,...
Feed Your Brain
I’ve always been a big fan of listening to podcasts, audiobooks and investing in daily reading habits to feed my brain new ideas. As CEO at Service Express, I always try to read, research and learn more to stay up to date and make educated decisions. One of the...
Building Quality Connections
Not too long ago, I found my daughter outside shooting baskets while working on her basketball team’s daily shot score. I decided to grab a ball so we could spend time together. We talked about her day, which included driver’s training, sports and the latest news with...
Public Speaking Advice
It’s common for people to ask how I speak in front of hundreds of people at Service Express without showing any outward signs of fear or anxiety. Today, I wanted to share my thoughts toward public speaking, along with several pieces of advice that continue to guide me...
Alignment and Culture Part II
In last week’s blog, I talked about our SR5+ Performance Measurement System, and how it helps us work toward common goals at Service Express. This week, I want to share how this system allows us to create a unique and engaging culture. I get many questions asking how...
Alignment and Culture Part I
Individual and team alignment is critical for any organization trying to grow in normal circumstances, but especially important during challenging times. At Service Express, I’ve found our people and company perform the best...
Think Big. Start Small. Scale Quickly.
This is one of my favorite ways to enact change at Service Express, and it has proven time and time again to be effective. A growing company is always changing the way it communicates, operates,...
Sales as a Profession
So you’re interested in a career in sales, but don’t have the experience – what do you do? I was in the same position after I graduated from college with a teaching degree from Central Michigan University. I quickly...
Resist Proxies
One of my executives recently shared a letter with me that Jeff Bezos sent to Amazon’s shareholders in 2016. One of the sections in his letter was titled “Resist Proxies.” He mentions that process can...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
Social Media