Celebrate the Wins

Celebrate the Wins

You usually hear me talk about the importance of running to the problems, well today, I want to reinforce that you should celebrate the successes too. There are always going to be problems to solve in a growing company – but you should never lose sight...

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Measuring the Customer Experience

Measuring the Customer Experience

Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...

read more

Celebrate the Wins

You usually hear me talk about the importance of running to the problems, well today, I want to reinforce that you should celebrate the successes too. There are always going to be problems to solve in a growing company – but you should never lose sight...

read more

Measuring the Customer Experience

Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...

read more

Fast Track to Career Advancement

Recently I came across an article titled “The Fastest Path to the CEO Job, According to a 10-Year Study” by Harvard Business Review. There are several points in the study that can be applied to career...

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Choose Your Ending

Recently I was reflecting on my early professional career when I was fresh out of college and not sure where I belonged. As many of you know, I earned a teaching degree from Central Michigan University. When I graduated at 22, I...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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