Career Conversations
Winning the Battle in Your Head
We all struggle with self-doubt, but it's a battle in our heads that we must win. Tune in to hear some tips to address it.
Taking the First Steps
When taking the first steps, it is important to fail often, fail fast and fail forward. Join me and Peter Ruppert, the author of Limitless and CEO at Fusion Education Group, as we sit down and talk about taking the first steps.
Finding a Champion
Sometimes, we need others to lean on to achieve our goals. This week, Peter Ruppert and I share our thoughts about the importance of finding mentors and those who will push you to achieve your goals.
Next Steps Drive Post-Meeting Success
Recently, I saw an interesting LinkedIn post from my friend and colleague Joe Terry, CEO of Culture Partners. Joe shared that the fastest sales cycles involve the seller spending 53% more time discussing the next steps during the first two calls. He also noted that...
Pause & Practice Gratitude
Recently, I was on a CEO retreat in Montana. We were hiking through the beautiful country, walking along a river with mountains in the background; it was incredibly picturesque. While we hiked, I talked with another CEO about business, life, and the importance of...
How Do You Process Information?
For some people, thinking is doing. For others, doing is thinking. This came directly from one of my executive strategy meetings. I fall into the latter category; I think while I'm doing. I process while I'm speaking. I process while I'm taking action. By doing,...
Growth Isn’t Easy
If you signed up to get better, you didn’t sign up for it to be easy. This is the essence of a tweet I saw from Kevin DeShazo, a leadership consultant, who described it perfectly. He said, “Adversity is part of the path. Hard days are part of the path. Obstacles are...
Value Ambiguity
As you grow and evolve in your leadership journey, I want to talk about the importance of having a high tolerance for ambiguity. It's crucial, especially when you're at a higher level of leadership. You can't wait until you have all the exact answers before you act or...
Where Your Focus Goes, Your Energy Flows
"Where your focus goes, your energy flows." I heard this in a golf video on Instagram. Who knew how many connections there are between golf, life and growing a business? Golf is a mental game, along with life and growing a business. I love the saying,...
Do the Ordinary Extraordinarily Well
"Do the ordinary extraordinarily well." This quote reminds me of work, my personal life and even my golf game. I read a lot about golf, and I love the data we're getting about what it takes to play better. I've learned that scoring better in golf isn't about making...
Segmenting Goals
As we’ve entered the fourth quarter of this year, I want to talk about breaking your life, both professionally and personally, into quarters—just like a year is divided into four quarters. Recently, I saw a video on Instagram of Collin Morikawa, a professional golfer,...
Figure It Out
“Figure it out” is some career advice that might help you. Early in my career at Service Express, as we were growing the company and trying to find our footing, the owner challenged me and the other executives to figure things out. I remember it being a turning point...
6 Steps for Solving Problems
What do you do when faced with a big problem or crisis that needs to be addressed? Here are some steps I follow: Involve the right people. Get the right people in the room—the ones who have access to the information, are involved in the issue or need to...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
