Career Conversations 

Taking the First Steps

Taking the First Steps

When taking the first steps, it is important to fail often, fail fast and fail forward. Join me and Peter Ruppert, the author of Limitless and CEO at Fusion Education Group, as we sit down and talk about taking the first steps. 

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Finding a Champion

Finding a Champion

 Sometimes, we need others to lean on to achieve our goals. This week, Peter Ruppert and I share our thoughts about the importance of finding mentors and those who will push you to achieve your goals.

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Listen & Take Action

Leaders, listen and take action! This is a direct way to get more buy-in from your team. Spend time with them, listen to them, understand their obstacles and the problems that need solving. Then, lean in and remove the obstacles.    Freeing your people up will allow...

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Are You Prioritizing Professional Goals?  

We're in February, over a month into 2024!   For many of us, professional development was one of our goals for the year ahead. Now that we're a month into the new year, it's time to gut-check our goals. Have you started a book or completed a book? How are...

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Persistently Pitch Your Ideas 

Let's talk about bringing up new ideas! How do you get people to listen to them, have your voice heard, and get people to take action?    As leaders, we often ask our people for ideas. When bringing something up, a common frustration is feeling like...

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Fix It Today. Solve It Forever.

As we closed 2023 and are into 2024, I’ve been focused on the mantra “Fix it today. Solve it forever.”    We’re all excited about the new year and new plans. But guess what I can guarantee? Not everything is going to go according to plan. You will face surprises and...

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When to Step Up vs. Step Back  

Opinions: everyone has one! It’s true, everyone does, but when is the right time to share your opinion?    I was recently in a training session with other leaders from Service Express. I was actively engaged and listening but intentionally not talking a lot, which is...

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Move At Thoughtful Speed

Here we are in January 2024; it’s time to hit the ground running! We’ve set goals; now let’s go hammer after them at thoughtful speed.    I just heard the term “thoughtful speed” from Service Express’ CFO, Julie Ausherman. It refers to being aware and...

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Set Failure Goals 

It’s 2024; we’re looking ahead!    In my last blog, Overcoming Rejection Is A Superpower, I talked about setting the goal for rejections. The more you can put yourself out there and deal with rejection, the better opportunities will come. Handling...

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Overcoming Rejection Is A Superpower  

Dealing with rejection is a superpower!    I recently had a conversation with someone interested in exploring new opportunities. We were brainstorming and strategizing different avenues that are out there, and as we were talking, I sensed some...

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Define Your Key Words

Words matter!    In my last blog I discussed How Do We Know When We're There. How do you define "there"? It's a word we all use, but it may mean different things to different people. "There" could look different to a leader than it does to a frontline...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.