Career Conversations
Winning the Battle in Your Head
We all struggle with self-doubt, but it's a battle in our heads that we must win. Tune in to hear some tips to address it.
Taking the First Steps
When taking the first steps, it is important to fail often, fail fast and fail forward. Join me and Peter Ruppert, the author of Limitless and CEO at Fusion Education Group, as we sit down and talk about taking the first steps.
Finding a Champion
Sometimes, we need others to lean on to achieve our goals. This week, Peter Ruppert and I share our thoughts about the importance of finding mentors and those who will push you to achieve your goals.
Warm & Demanding Leadership
Brad Stevens, president of basketball operations for the Boston Celtics, says, "The best leaders are warm and demanding." He shares that the best leaders connect with, care about and invest in their people. At Service Express, we recently received results...
A Bad Day for the Ego Is A Good Day for the Soul
"A bad day for the ego is a good day for the soul." This quote is from Coach Chris, who is connected to Jesse Itzler. You've heard me mention Jesse before; he wrote Living with a SEAL, one of my most highly recommended books. Jesse's quote really stood out to...
Leadership Lessons from Hard Knocks
It's August, which means summer is ending, fall is around the corner, and football season is coming. I can feel it in the air. It's also time for Hard Knocks, an NFL series on HBO that focuses on training camp. The show sends in cameras and microphones to get...
Consistency & Determination Lead to Success
When Tom Brady was elected to the Patriots Hall of Fame, he said, "To be successful at anything, the truth is, you don't have to be special. You just have to be what most people aren't: consistent, determined and willing to work for it." This is a great...
Compliance vs. Conviction
I came across an idea in one of my recent daily devotionals and had to share it with you all. It said that one of the biggest reasons teams fail is that team members act out of compliance rather than conviction. They only comply with directives from their manager, and...
Create A Culture of Committed Action
Create a culture of committed action. What does this mean? It's a culture where people do what they say they will do. They set and meet their deadlines, align their KPIs to the desired outcomes, review them consistently and adjust accordingly. Committed action means...
Long Explanations Show Distance From Results
I was talking with some sales colleagues recently, and I shared an observation from my career, not only as CEO but also from when I started at Service Express as the first sales manager. I've found that the longer the story or explanation about a deal we're working...
Relentless & Positive Action
Relentless, Positive Action (RPA) is a term I heard from a good friend of mine, McKeel Hagerty, the CEO of Hagerty Insurance. He got the term from former Michigan Governor Rick Snyder, and it immediately resonated with me when McKeel said it; I loved it. Relentless,...
Face Challenges With Hope
“How we see trouble is how we will face trouble.” This quote from a recent motivational video on YouTube caught my attention. It says if we see trouble with fear, we'll face it with fear. If we see it with doubt, we'll face it with doubt. But if we see it with hope,...
Releasing = Freedom
I recently saw a tweet from Arthur Brooks, stating, "On my happiness journey, I've turned the traditional bucket list on its head." Instead of focusing on what he wants to acquire, Aurthur talks about what he wants to release. This got me thinking;...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
