Celebrate the Wins
You usually hear me talk about the importance of running to the problems, well today, I want to reinforce that you should celebrate the successes too. There are always going to be problems to solve in a growing company – but you should never lose sight...
Measuring the Customer Experience
Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...
Career Conversations: Internships at Service Express
An internship at Service Express offers real projects, experience working in a team environment, resume workshops and so much more. This program allows students to gain exposure in their areas of...
Celebrate the Wins
You usually hear me talk about the importance of running to the problems, well today, I want to reinforce that you should celebrate the successes too. There are always going to be problems to solve in a growing company – but you should never lose sight...
Measuring the Customer Experience
Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...
Career Conversations: Internships at Service Express
An internship at Service Express offers real projects, experience working in a team environment, resume workshops and so much more. This program allows students to gain exposure in their areas of...
Career Conversations: Our Recruiting Process & Why It’s So Detailed
Finding the right people to join our team is essential to our culture -- that’s why our six-step interview and selection process is extensive. Our experience has shown how critical hiring is, and that’s why we don’t cut corners when it comes to our recruiting...
Career Conversations: Job Searching in 2020
Searching for a new opportunity looks different than it did over six months ago. In our latest video with Service Express Director of Talent Acquisition, we highlight the main priorities that have been brought to light...
Career Conversations: Building Your Brand as a Job Seeker
Creating your personal brand is just as important as showcasing your skills and accomplishments as a job seeker. Your brand displays your passions, interests, talents and more. In our latest video, you will take away...
Career Conversations: Resume & Interview Tips
Finding a new career can be stressful, exhausting, or full of uncertainty – but it doesn’t have to be that way! Our Director of Talent Acquisition Lindsey Foley shares her resume and interview best practices along with highlighting qualities of the ideal candidate in...
Fast Track to Career Advancement
Recently I came across an article titled “The Fastest Path to the CEO Job, According to a 10-Year Study” by Harvard Business Review. There are several points in the study that can be applied to career...
Choose Your Ending
Recently I was reflecting on my early professional career when I was fresh out of college and not sure where I belonged. As many of you know, I earned a teaching degree from Central Michigan University. When I graduated at 22, I...
Setting Deadlines to Get Things Done
I’ve always been an advocate for setting deadlines to communicate priorities and a create sense of urgency. To avoid confusion and frustration, always set a deadline and agree upon it with the members on your team --...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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