Career Conversations 

Taking the First Steps

Taking the First Steps

When taking the first steps, it is important to fail often, fail fast and fail forward. Join me and Peter Ruppert, the author of Limitless and CEO at Fusion Education Group, as we sit down and talk about taking the first steps. 

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Finding a Champion

Finding a Champion

 Sometimes, we need others to lean on to achieve our goals. This week, Peter Ruppert and I share our thoughts about the importance of finding mentors and those who will push you to achieve your goals.

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Managing Energy

Great leaders manage the energy of their teams! Let's talk about three examples of how to get started.   Be empathetic during times of change  Some people are energized by change. I love change; I like to always have something new, and I look forward to...

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Go Through the Motions

Ever heard the phrase, "they're just going through the motions," said with a negative connotation? I have, and sometimes it's true. It may feel like someone is going through the motions, isn't engaged and isn't giving their full commitment to what they're doing....

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You’ll Find Your Niche

Recently, we were up north at our summer cottage with one of my sons and my daughter. They each brought some friends, so we had about 12 friends up there that weekend. My son and his friends are in their second year out of high school. My daughter and her friends just...

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Different Forms of Communication

Here we are after Labor Day, which means it’s football season! College football just kicked off this weekend (Go Blue!), and now we’re getting ready for the NFL season.    In the spirit of football season, I want to talk about communication. There are...

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Tough Times Are the Most Memorable

Good times or tough times; which ones do we remember most? I came across a Theodore Roosevelt quote, “Never throughout history has a man who lived a life of ease left a name worth remembering.” This idea got me thinking about my recent visit with Service Express’...

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Don’t Be Afraid To Be Wrong

Leaders, we can't be afraid to be wrong!   What does it look like when we're scared to make mistakes and be wrong? It starts with only sharing the positive news with our teams. That's a big mistake, which I learned early in my career when I did that. I didn't...

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Complexity & Jargon

Complexity and jargon, while frustrating to listen to, they’re great truth-tellers! Why do I say that? I recently saw a Tweet by Sahil Bloom talking about complexity and jargon. He said, “If you can’t explain it to a 5-year-old, you don’t really understand it.”  ...

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Everybody’s Got to Eat

"Everybody's got to eat" is a fun phrase from a conversation I had with one of our key customers and partners. We were talking about partnerships and customer relationships, all in the realm of being fair to everybody.    Partnerships should be a...

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3 Characteristics of Rocky

As you may have noticed during my brief hiatus, I shared some of my most highly reviewed blogs throughout July. During this time, I traveled to Europe with my family, enjoyed summer in Michigan and spent time away to refresh.   Now it’s August, we’re back, and...

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Prioritize, Prioritize, Prioritize

Leaders, there is so much going on in our lives right now, right? Whether at work or home, there is so much to do. One of the biggest mistakes we can all make as high-performing achievers is to try to do it all. You also don’t want your teams to feel like they need to...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.