How to Handle Customer Service Mistakes

When a problem occurs (and it always does in the service industry), the way you react is vital to saving your relationship with the customer. At Service Express, we react threefold: we own the mistake, we fix it immediately, and we fix it permanently. 

Making a mistake is a forgivable offense. But the same mistake should never happen again—and there has to be a systematic review to make sure it doesn’t.  In other words: make your mistakes a learning experience. Every time. 

Surround Yourself With The Right People

Motivational speaker Jim Rohn famously said they we are the average of the five people we spend the most time with. Which means it is essential to make sure you are surrounding yourself with the...

The Right Way To Get Ahead

I recently took a trip to Hawaii with my family, and while there we took in a sunrise bike tour down a volcano. On our way up the 7,000-foot volcano, I had a very interesting conversation with our...