Enduring the pain of growth! Last week, I shared why it's important to Work While You Wait for Opportunity. If you don't get the promotion you're hoping for, or if you want to advance in your career but the timing isn't right, how you react to that means a lot. You...

Work while you wait. Often, I see people in their careers here at Service Express, as well as others I talk to outside of the company, who are eager to know their career paths and opportunities. They are driven, work hard, and want to keep progressing in their...

Brad Stevens, president of basketball operations for the Boston Celtics, says, "The best leaders are warm and demanding." He shares that the best leaders connect with, care about and invest in their people.   At Service Express, we recently received results...

"A bad day for the ego is a good day for the soul." This quote is from Coach Chris, who is connected to Jesse Itzler. You've heard me mention Jesse before; he wrote Living with a SEAL, one of my most highly recommended books.  Jesse's quote really stood out to...

It's August, which means summer is ending, fall is around the corner, and football season is coming. I can feel it in the air. It's also time for Hard Knocks, an NFL series on HBO that focuses on training camp. The show sends in cameras and microphones to get...

When Tom Brady was elected to the Patriots Hall of Fame, he said, "To be successful at anything, the truth is, you don't have to be special. You just have to be what most people aren't: consistent, determined and willing to work for it."   This is a great...

I came across an idea in one of my recent daily devotionals and had to share it with you all. It said that one of the biggest reasons teams fail is that team members act out of compliance rather than conviction. They only comply with directives from their manager, and...

Create a culture of committed action. What does this mean? It's a culture where people do what they say they will do. They set and meet their deadlines, align their KPIs to the desired outcomes, review them consistently and adjust accordingly. Committed action means...

I was talking with some sales colleagues recently, and I shared an observation from my career, not only as CEO but also from when I started at Service Express as the first sales manager. I've found that the longer the story or explanation about a deal we're working...

Relentless, Positive Action (RPA) is a term I heard from a good friend of mine, McKeel Hagerty, the CEO of Hagerty Insurance. He got the term from former Michigan Governor Rick Snyder, and it immediately resonated with me when McKeel said it; I loved it. Relentless,...