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Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Delegation Leads to Engagement
When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities. Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?
Why do you want to be a leader? This is a question I often ask. Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, "Why do you want to be a leader?"...
Flexibility & Experience Over Performance
What gets measured gets done! I love this phrase; I'm a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...
Prioritize Progress
We're at the end of the first quarter; it's time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on in the next...
Consistency & Discipline
Let's talk about consistency! Last week, I discussed the importance of Finding Time for Fitness. For me, a morning workout is part of my routine, and it sets my mindset for the day ahead. Now that we're into March and daylight savings time has...
Finding Time for Fitness
Let's talk about fitness, working out, and being active. I just had a great workout this morning before coming into the office, and I'm pumped. So now, I want to talk about it with you. For years, even before having kids, I've always worked out in...
Characteristics of “A” Players
I recently saw a quote on Twitter that said the number one reason why 5% of people succeed, whether it's in sports, business, or any other field, is because they are willing to do more than what's asked. This has been my experience with the people I surround myself...
Hats, Haircuts & Tattoos
Hats, haircuts, and tattoos were recently mentioned in a tweet by James Clear; three things I happen to have. The tweet discusses the importance of decision-making and the outcomes that decisions lead to. With hats, if you try one and like it, you keep it. If not,...
Listen & Take Action
Leaders, listen and take action! This is a direct way to get more buy-in from your team. Spend time with them, listen to them, understand their obstacles and the problems that need solving. Then, lean in and remove the obstacles. Freeing your people up will allow...
Professional Development: New Isn’t Always Better
In my last blog, Are You Prioritizing Professional Goals?, I provided an update on my professional development progress this year and how I concluded 2023. I want to offer another perspective on professional development. Often, we talk about all the new books and...