Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Go Through the Motions
Ever heard the phrase, "they're just going through the motions," said with a negative connotation? I have, and sometimes it's true. It may feel like someone is going through the motions, isn't engaged and isn't giving their full commitment to what they're doing....
You’ll Find Your Niche
Recently, we were up north at our summer cottage with one of my sons and my daughter. They each brought some friends, so we had about 12 friends up there that weekend. My son and his friends are in their second year out of high school. My daughter and her friends just...
Different Forms of Communication
Here we are after Labor Day, which means it’s football season! College football just kicked off this weekend (Go Blue!), and now we’re getting ready for the NFL season. In the spirit of football season, I want to talk about communication. There are...
Tough Times Are the Most Memorable
Good times or tough times; which ones do we remember most? I came across a Theodore Roosevelt quote, “Never throughout history has a man who lived a life of ease left a name worth remembering.” This idea got me thinking about my recent visit with Service Express’...
Don’t Be Afraid To Be Wrong
Leaders, we can't be afraid to be wrong! What does it look like when we're scared to make mistakes and be wrong? It starts with only sharing the positive news with our teams. That's a big mistake, which I learned early in my career when I did that. I didn't...
Complexity & Jargon
Complexity and jargon, while frustrating to listen to, they’re great truth-tellers! Why do I say that? I recently saw a Tweet by Sahil Bloom talking about complexity and jargon. He said, “If you can’t explain it to a 5-year-old, you don’t really understand it.” ...
Everybody’s Got to Eat
"Everybody's got to eat" is a fun phrase from a conversation I had with one of our key customers and partners. We were talking about partnerships and customer relationships, all in the realm of being fair to everybody. Partnerships should be a...
3 Characteristics of Rocky
As you may have noticed during my brief hiatus, I shared some of my most highly reviewed blogs throughout July. During this time, I traveled to Europe with my family, enjoyed summer in Michigan and spent time away to refresh. Now it’s August, we’re back, and...
Prioritize, Prioritize, Prioritize
Leaders, there is so much going on in our lives right now, right? Whether at work or home, there is so much to do. One of the biggest mistakes we can all make as high-performing achievers is to try to do it all. You also don’t want your teams to feel like they need to...
Who’s Your Wingman
Top Gun is in the movie theaters, and it’s taking me back to 1986 when the original movie came out. What was the key point of that movie? Having a wingman! Maverick had his wingman, Goose, and they complemented each other well. I want to talk to you about how to find...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
