Emerging Leaders
I was recently asked to share a few of my thoughts on leadership and what we expect from leaders here at Service Express. There are three main points I want to share, but keep in mind, there’s always more to consider when looking at leadership. Be a...
Great Leaders Aren’t Afraid to Change Their Minds
People who are “right” often change their minds. There was an article on CNBC awhile back that featured Jeff Bezos and his theory about making decisions. The article mentions that influential leaders are perceived as the ones who are always...
Remove the Friction
Every so often, Service Express hits a point where we need to look at our processes to identify if we’re bogged down in certain areas. Some operations can, over time as you grow, become cumbersome when they don’t need to be. If there are multiple layers of approval,...
Alignment and Culture Part II
In last week’s blog, I talked about our SR5+ Performance Measurement System, and how it helps us work toward common goals at Service Express. This week, I want to share how this system allows us to create a unique and engaging culture. I get many questions asking how...
Alignment and Culture Part I
Individual and team alignment is critical for any organization trying to grow in normal circumstances, but especially important during challenging times. At Service Express, I’ve found our people and company perform the best...
Think Big. Start Small. Scale Quickly.
This is one of my favorite ways to enact change at Service Express, and it has proven time and time again to be effective. A growing company is always changing the way it communicates, operates,...
Sales as a Profession
So you’re interested in a career in sales, but don’t have the experience – what do you do? I was in the same position after I graduated from college with a teaching degree from Central Michigan University. I quickly...
Resist Proxies
One of my executives recently shared a letter with me that Jeff Bezos sent to Amazon’s shareholders in 2016. One of the sections in his letter was titled “Resist Proxies.” He mentions that process can...
2020 Feels like a Crossfit Chipper
Many of you know that I love CrossFit and within there is a sequence of exercises called a chipper. When completing a chipper, you’re required to push yourself through a series of movements for a certain amount of reps. One of the most famous chippers is...
Celebrate the Wins
You usually hear me talk about the importance of running to the problems, well today, I want to reinforce that you should celebrate the successes too. There are always going to be problems to solve in a growing company – but you should never lose sight...
Measuring the Customer Experience
Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...
Career Conversations: Internships at Service Express
An internship at Service Express offers real projects, experience working in a team environment, resume workshops and so much more. This program allows students to gain exposure in their areas of...
Career Conversations: Our Recruiting Process & Why It’s So Detailed
Finding the right people to join our team is essential to our culture -- that’s why our six-step interview and selection process is extensive. Our experience has shown how critical hiring is, and that’s why we don’t cut corners when it comes to our recruiting...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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