
Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Wins, Priorities & Future Opportunities
Think about your past wins, current priorities and future opportunities! Last week I talked about celebrating the wins as we head into 2023. It's good to reflect on all that we've accomplished in 2022. It's an important step because we're always...
Celebrate the Wins
Welcome to 2023! As we hit the ground running in the new year, it’s a great time to reflect on all we accomplished in 2022. Sometimes we’re so focused on the new opportunities and moving forward that we forget to recognize all we’ve achieved and...
Recommended Reading List
As you know, I recently spoke with some students at the University of Michigan. I shared with them my list of top ten book recommendations. I’m a big believer in reading, professional development and continually enhancing your skills. This list applies not only to the...
Measure Your Goals
Let's keep talking about goals; December is a good time to do that! Reflect back on 2022 and think about what you've accomplished, where you've fallen short and why. Then think about what you want to accomplish in 2023. In my last...
What Should I Attempt?
It's mid-December, which means it's goal-setting time. As we wrap up 2022 and think about 2023, it's time to update our goals. Here at Service Express, we’re getting ready for our Vision Talks. Every year, our employees have a Vision Talk with their leader to...
Trust Building vs. Team Building
What's the difference between trust building and team building? I heard this question recently, and it jumped out to me. Trust is at the heart of any great team accomplishment. Whether in sports, business or personal lives, trust is the foundation on which everything...
Relate to Collaborate
I recently heard advice from an 80-year-old, stating, "80% of your job is your ability to deal with people." This advice really resonated with me. Education is great, and you need to have intelligence, but this comes in all different shapes, sizes...
Thankful Thoughts
It’s the time of year to reflect on what we’re thankful for again. It’s Thanksgiving; what a day to say thank you! Thank you to all who listen, give feedback, and share how these blogs resonate with you. I love hearing how my blogs impact you and...
Great Players Let You Coach Them
"Great players let you coach them!" I heard this quote from my friend, John U. Bacon. It was told to him by Chuck Daly, the former Head Coach of the Detroit Pistons team that won back-to-back championships in the late 80s and early 90s. He was also the...
Exercise, Fresh Air & Reading
Exercise, fresh air and reading: it's a powerful combination. Recently, I was at a CEO conference in Colorado. I spent time with fellow CEOs, sharing best practices for growing organizations which was insightful and inspiring. It was great to get out of the...