Career Conversations 

Casting a Vision

Casting a Vision

This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.

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Measuring Culture

Measuring Culture

How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms. 

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Save One Hour A Day

I just finished reading “Life By Design: Your Path To An Exceptional Life” by Jack Daly. I’ve known Jack for years, dating back to when I invited him to West Michigan to talk to our YPO Group about sales leadership, and I follow him on social media. He’s phenomenal,...

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Learn to Use Adversity

Adversity: let’s talk about it!   March Madness is done and it reminded me of a quote from the University of Virginia’s Head Basketball Coach, Tony Bennett. He says, “If you learn to use adversity, it will buy you a ticket to a place you could not have gone any...

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Track Your Goals

I saw a great Tweet recently that said, "Be stubborn about your goals but flexible about your methods." How are we doing as we sit here in April, the second quarter of the year? We all set goals at the beginning of the year and took off flying, motivated, and ready to...

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Deploy Talent Thoughtfully

Talent capital and financial capital: are they really that different?   I highly recommend the book "Talent Wins" by Ram Charan; I just finished reading it. He talks about deploying talent capital the same way that you deploy financial capital. When we grow a...

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Believe in Your People

I saw a great Tweet recently that said, “People need love more than they need advice. Most people know the right thing to do, they just need someone to believe in them.”   How true is this?   We talk a lot about people, talent and culture at...

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Emails Can’t Replace Human Interaction

Can emails replace Zoom meetings? I don’t think so, but I saw a Tweet that said, “99% of Zoom meetings can be replaced by email.” I’m here to tell you that I couldn’t disagree more; you can’t just eliminate all human connection and interaction.   I understand...

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A Highly Engaged & Performing Team

What are the characteristics of some of the highest-performing teams? I’m reading a great book called “Talent Wins: The New Playbook for Putting People First” by Ram Charan. My Executive Team is reading it, and I highly recommend it to everyone! Here’s one of my...

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Small Wins Create Big Results

Momentum creates momentum, and small wins lead to big wins!   As we think about our personal and professional goals, sometimes the biggest challenge is knowing where to start and how to start. One step that I’ve found to be successful is to build momentum. Start...

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Characteristics of Bad Meetings

Bad meetings are an issue! They have been for a long time, and I think it’s probably gotten worse during Covid due to Zoom meetings. Here are some characteristics of bad meetings that I’ve noticed.  1. Nobody owns the meeting.   If everybody shows up unsure...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.