Professional Development Strategies
For the past 20 years, I’ve been reading an average of 12 books a year. I accomplish this by reading around 10-15 minutes per day. When you’re consistent and read 5 days a week for around 10-15 minutes, you can complete one large book a...
Focus On Fundamentals
I’m a strong believer that fundamentals are the foundation for every great performance. In May of 2019, John Beilein finished his career as the head coach of the University of Michigan basketball team. Soon after, Beilein was named head coach of the...
Measuring With Models
All models are wrong, but some are useful- George Box I heard this quote recently and loved it. As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Measuring With Models
All models are wrong, but some are useful- George Box I heard this quote recently and loved it. As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Leading Through The Pandemic
I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences. I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...
Lead, Don’t Manage Through a Crisis
In any organization, it’s impossible to over-communicate. Especially in the pandemic that we’re experiencing right now, your people need to know the plans moving forward. Over the past month, I’ve been creating a weekly video update that is sent to the whole company...
7 Things Successful People Do
At Service Express, our Core Value is to help our people achieve their personal, professional and financial goals. That means we’re invested in making sure that our people succeed in every area of their lives. Success isn’t a characteristic that people are born...
Do What You Can
The past few weeks have been challenging for people around the world. With so many new adjustments in our daily lives, it’s been difficult to focus on what we can do during this time. I’m thankful that our team at...
Grit vs. Raw Talent
Recently, I stumbled upon this video from Sports Illustrated. It talks about the first time Kobe Bryant met college football star, Rudy Ruettiger. Rudy and his family were attending a Lakers game where they saw Kobe practicing on the court two...
Progress Over Perfection
Our company theme in 2019 was Progress Over Perfection. We’ll continue to carry on the principals behind last year’s theme throughout 2020. I believe every company theme we have builds upon the other year after year. As some of you may...
Leaders, It’s Not About You
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.- Ronald Reagan At Service Express, I often talk about the importance of being a servant leader for your people to lean...
Embrace the Process & Think Incrementally
Kobe Bryant said, “Those times when you get up early and work hard. Those times you stay up late and you work hard. Those times when you don’t feel like working. You’re too tired. You don’t want to push yourself, but you do it anyway. That is actually the...
Find Your Tribe
For the past 15 years, my tribe has been the Young Presidents’ Organization (YPO). I decided to join shortly after being named President and CEO of Service Express so I could spend time with others who were in similar positions. I’ve never been a president of a large...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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