Career Conversations
Making Hard Decisions
Making tough decisions to preserve workplace culture are never easy. This week, Joe Terry and I talk about what it’s like to address a bad culture fit and our process for making difficult decisions.
Hiring for Culture
You need outstanding people when building a unique company culture. At Service Express, we rely on our in depth, strategic interview process to find the best fit for our culture.
Culture is Foundational
Developing a robust culture is the foundation of any great organization. I decided to sit down with Joe Terry, the CEO at Partners In Leadership, a culture management and consulting firm, to discuss the meaning of culture and how it unites teams in any...
Adapting to Change
Adapting to uncertainty can be challenging for any company. This week, I'm sitting down with our Sales Development Leaders to introduce their process and how they're adjusting to change.
Storytelling for Business
You’ve probably heard that storytelling is a fantastic tool for illustrating your point. Stories can be used in sales pitches, board meetings, internal communications and more. I believe a great story can bring data to life. I always like...
Leaders are Coaches
Helping your team work with the level of urgency and intensity they didn’t know they had is part of your job as a leader and a coach. The goal is to show your team their potential and help them get there. In September, we were fortunate...
The Steelers Mindset
I’m a huge Steelers fan, and when I have the opportunity, I love to bring it into the conversation. The Steelers are off to a strong start, and I’m excited about the season and how it’s moving forward. Recently, I found a post from Troy...
Emerging Leaders
I was recently asked to share a few of my thoughts on leadership and what we expect from leaders here at Service Express. There are three main points I want to share, but keep in mind, there’s always more to consider when looking at leadership. Be a...
Great Leaders Aren’t Afraid to Change Their Minds
People who are “right” often change their minds. There was an article on CNBC awhile back that featured Jeff Bezos and his theory about making decisions. The article mentions that influential leaders are perceived as the ones who are always...
Remove the Friction
Every so often, Service Express hits a point where we need to look at our processes to identify if we’re bogged down in certain areas. Some operations can, over time as you grow, become cumbersome when they don’t need to be. If there are multiple layers of approval,...
Feed Your Brain
I’ve always been a big fan of listening to podcasts, audiobooks and investing in daily reading habits to feed my brain new ideas. As CEO at Service Express, I always try to read, research and learn more to stay up to date and make educated decisions. One of the...
Building Quality Connections
Not too long ago, I found my daughter outside shooting baskets while working on her basketball team’s daily shot score. I decided to grab a ball so we could spend time together. We talked about her day, which included driver’s training, sports and the latest news with...
Public Speaking Advice
It’s common for people to ask how I speak in front of hundreds of people at Service Express without showing any outward signs of fear or anxiety. Today, I wanted to share my thoughts toward public speaking, along with several pieces of advice that continue to guide me...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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