Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Are You Being Nice or Kind?
Leaders, are you being nice or kind? I recently talked with another leader about giving feedback and creating a great culture. A few weeks ago I discussed building a great culture on the Small Giants Growing with Purpose Podcast with Paul...
Leaders Lead
Leaders, act your title! Did you ever hear from your parents when you were growing up to act your age? I know I did more than once. This applies to leaders, too; if you're a leader, you must act your title. I think of the leaders,...
What Grows Together Goes Together
What grows together goes together; this was a bit of wisdom dropped on me recently. For my wife Jodi's birthday, we hosted a catered dinner party. Chef Matt showed me some of the pairings he put together, and mentioned the phrase, "What grows together goes...
Jumpstart Your Workplace Culture
Jumpstart Your Workplace Culture: I highly recommend this book by Eric D. Stone. Eric is deeply committed to enhancing workplace culture and is a strong advocate for it. He recently shared on LinkedIn his reasons for writing the book, saying he aims to challenge...
Into the Storm
I've recently heard the saying "into the storm" by Rich Froning, a legendary, multi-time CrossFit Games champion. The phrase really resonated with me; I've sort of adopted it and even bought a hat with the saying on it. Rich now owns a bison farm; he...
Communicate When There’s Turbulence
Understanding when turbulence is coming and communicating that to your team is important. Recently, I was on a flight to the UK. As we took off, the pilot announced that we would experience turbulence over the ocean. They knew it would be a bit of a bumpy flight,...
Delegation Leads to Engagement
When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities. Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?
Why do you want to be a leader? This is a question I often ask. Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, "Why do you want to be a leader?"...
Flexibility & Experience Over Performance
What gets measured gets done! I love this phrase; I'm a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...
Prioritize Progress
We're at the end of the first quarter; it's time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on in the next...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
