Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Avoiding Recency Bias in Reviews
I'm going to share a couple of tips on doing annual reviews. We've done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so thoughtful...
2 Lessons for Lasting Growth
No matter where you are in life, there are two things I've always found to be true. These apply to both personal life and professional life. First, no matter how much success you've had so far, you haven't "made it." There's a saying: "Success is not...
Healing Scar Tissue In Your Organization
How do you break up scar tissue in your organization? From my perspective, scar tissue in an organization can take many forms. It can be complacency. It can be entitlement. It can be the mindset of "this is how we've always done things." Personally, I can't stand...
Escalating Is Not A Weakness
Escalation is not a weakness. I often talk about how leaders should work to figure things out and solve problems. That’s what leaders do. That’s what you’re hired to do. You can’t just dump problems on someone else’s desk. You have to figure things out. But what...
Scrappy Builders Add Value
Last week, I talked about why you should Connect With Interesting People. This has always been a core part of who I am and what we focus on at Service Express. It’s how we learn, grow and expand our thinking. I like reaching out to interesting people who are doing...
Connect With Interesting People
Get in front of interesting people. One of our key tenets at Service Express is to connect our team with the outside world. This means meeting people who are doing the kinds of things we aspire to do. Whether it’s exploring other companies, discovering new...
New Year, New Goals
Happy New Year, everyone, and welcome to 2025! In my last blog, Time to Reflect, we talked about using the slower period between Christmas and the new year to reflect on the past year. Look back at what worked, what you accomplished, what didn't work and...
Time to Reflect
Here we are—the day after Christmas. I hope everyone who celebrates had a wonderful holiday and enjoyed some time off. If you're still taking additional time off, I hope you're making the most of it. Whether you're relaxing or already back in the office, here's...
Mistakes Fuel Growth
"Failing forward" is a term we've used for years at Service Express. It's based on John Maxwell's book of the same name. It's all about learning from mistakes and embracing them rather than fearing them. In a recent blog, A Bad Day for the Ego Is A Good...
Walk to Reset
Let's talk about walking. Sahil Bloom said a lot of problems in life are solved by going for a walk. Are you stuck? Go for a walk. Are you tired? Go for a walk. Are you stressed? Go for a walk. Are you anxious? Go for a walk. Are you frustrated? Go for a walk. Many...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
