Career Conversations 

Casting a Vision

Casting a Vision

This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.

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Measuring Culture

Measuring Culture

How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms. 

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Why Do You Want to Be A Leader?  

Why do you want to be a leader? This is a question I often ask.    Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, "Why do you want to be a leader?"...

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Flexibility & Experience Over Performance

What gets measured gets done! I love this phrase; I'm a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...

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Prioritize Progress

We're at the end of the first quarter; it's time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on in the next...

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Consistency & Discipline

Let's talk about consistency! Last week, I discussed the importance of Finding Time for Fitness. For me, a morning workout is part of my routine, and it sets my mindset for the day ahead.    Now that we're into March and daylight savings time has...

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Finding Time for Fitness

Let's talk about fitness, working out, and being active. I just had a great workout this morning before coming into the office, and I'm pumped. So now, I want to talk about it with you.    For years, even before having kids, I've always worked out in...

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Characteristics of “A” Players 

I recently saw a quote on Twitter that said the number one reason why 5% of people succeed, whether it's in sports, business, or any other field, is because they are willing to do more than what's asked. This has been my experience with the people I surround myself...

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Hats, Haircuts & Tattoos

Hats, haircuts, and tattoos were recently mentioned in a tweet by James Clear; three things I happen to have. The tweet discusses the importance of decision-making and the outcomes that decisions lead to.    With hats, if you try one and like it, you keep it. If not,...

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Listen & Take Action

Leaders, listen and take action! This is a direct way to get more buy-in from your team. Spend time with them, listen to them, understand their obstacles and the problems that need solving. Then, lean in and remove the obstacles.    Freeing your people up will allow...

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Are You Prioritizing Professional Goals?  

We're in February, over a month into 2024!   For many of us, professional development was one of our goals for the year ahead. Now that we're a month into the new year, it's time to gut-check our goals. Have you started a book or completed a book? How are...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.