Career Conversations
Casting a Vision
This week, I'm sitting down with a close friend of mine, Peter Ruppert, the author of Limitless and CEO at Fusion Education Group. Join us as we talk about dreaming big, casting a vision for the future and setting personal, professional and financial goals.
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Are You Prioritizing Professional Goals?
We're in February, over a month into 2024! For many of us, professional development was one of our goals for the year ahead. Now that we're a month into the new year, it's time to gut-check our goals. Have you started a book or completed a book? How are...
Persistently Pitch Your Ideas
Let's talk about bringing up new ideas! How do you get people to listen to them, have your voice heard, and get people to take action? As leaders, we often ask our people for ideas. When bringing something up, a common frustration is feeling like...
Fix It Today. Solve It Forever.
As we closed 2023 and are into 2024, I’ve been focused on the mantra “Fix it today. Solve it forever.” We’re all excited about the new year and new plans. But guess what I can guarantee? Not everything is going to go according to plan. You will face surprises and...
When to Step Up vs. Step Back
Opinions: everyone has one! It’s true, everyone does, but when is the right time to share your opinion? I was recently in a training session with other leaders from Service Express. I was actively engaged and listening but intentionally not talking a lot, which is...
Move At Thoughtful Speed
Here we are in January 2024; it’s time to hit the ground running! We’ve set goals; now let’s go hammer after them at thoughtful speed. I just heard the term “thoughtful speed” from Service Express’ CFO, Julie Ausherman. It refers to being aware and...
Set Failure Goals
It’s 2024; we’re looking ahead! In my last blog, Overcoming Rejection Is A Superpower, I talked about setting the goal for rejections. The more you can put yourself out there and deal with rejection, the better opportunities will come. Handling...
Overcoming Rejection Is A Superpower
Dealing with rejection is a superpower! I recently had a conversation with someone interested in exploring new opportunities. We were brainstorming and strategizing different avenues that are out there, and as we were talking, I sensed some...
Define Your Key Words
Words matter! In my last blog I discussed How Do We Know When We're There. How do you define "there"? It's a word we all use, but it may mean different things to different people. "There" could look different to a leader than it does to a frontline...
How Do We Know When We’re There?
We’ll say things like “almost there,” “getting there,” or “on our way there.” What does “there” look like, and how do you know when you’ve gotten “there?” One of my executive teammates at Service Express recently brought this perspective to me. We’ve...
Movement Is Key
I believe movement is a key to life. I love the phrase, "Motion is lotion." Get out and move! I just got back from a 30-minute walk. I had a call I needed to take, so I figured I'd do it during my walk. I've been trying to get more movement into my...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
