Leaders, there is so much going on in our lives right now, right? Whether at work or home, there is so much to do. One of the biggest mistakes we can all make as high-performing achievers is to try to do it all. You also don’t want your teams to feel like they need to...

Top Gun is in the movie theaters, and it’s taking me back to 1986 when the original movie came out. What was the key point of that movie? Having a wingman! Maverick had his wingman, Goose, and they complemented each other well. I want to talk to you about how to find...

In my last blog, The Competency of Curiosity, I talked about increasing curiosity in your organization as a key competency with your team. Now I want to discuss how you hire for curiosity.    Curiosity traits to look for:    They are natural...

Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...

Let's talk about communication styles!    As leaders, it's so important to know and understand your team's communication style. How do they like to communicate? How do they process information? How do they make decisions?   When I'm...

John U. Bacon says, “Choose mentors, not money, especially early in your career,” on his Let Them Lead podcast. This is a great quote that really rings true, and now is a relevant time of the year to talk about it. We have many college graduates coming into the...

"This too shall pass.”   These are wise words I heard Tom Hanks talk about on Instagram. He was sitting around a table with fellow actors, talking about the phrase. Actors aren't typically who I get life advice from, but I've been a Tom Hanks fan for a long...

"I love watching you play" has been described as the five most powerful words you could say to your child after a sporting event. As parents, we want to fully support our kids. We get excited about going to their games, we can be vocal (sometimes too vocal), we coach...

Leaders, here’s a piece of advice for coaching, mentoring and giving feedback: don’t generalize, be very specific!   When you generalize, it causes frustration. It glosses over and makes things binary. So much in life is nuanced in the middle with much more...

I just finished reading “Life By Design: Your Path To An Exceptional Life” by Jack Daly. I’ve known Jack for years, dating back to when I invited him to West Michigan to talk to our YPO Group about sales leadership, and I follow him on social media. He’s phenomenal,...