How to Have Difficult Conversations

How to Have Difficult Conversations

This week, I’m looking back at one of my favorite blogs from this year. The topic of having difficult conversations generated a lot of positive discussions around Service Express. I understand these conversations can be uncomfortable, but they can help your people...
Leadership Tips for Growing Organizations

Leadership Tips for Growing Organizations

We’ve touched on an array of topics this year, but we are going to spend this month reiterating a few of my favorites. These topics include leadership, culture and growth.  When you’re a part of a growing organization here are 3 tips I want you to be thinking about:  ...
Freedom to Fail

Freedom to Fail

The other night, I talked with friends about what it was like growing in the 70s and 80s. Without mobile devices, we weren’t constantly in touch with everybody, and we weren’t always accessible to our parents. We had the freedom to fail and could avoid consequences...
Narrow the Focus, Increase the Quality

Narrow the Focus, Increase the Quality

Back in April, I saw a tweet that said narrowing the focus can increase the quality. This concept reminded me of the beginning of my career at Service Express in the early 2000s. At the time, we were trying to figure out how to grow and scale the company, while under...
Overworked and Underappreciated

Overworked and Underappreciated

Overworked and underappreciated is a dangerous place for teams to be, leaders should avoid this state at all costs. Heavy workloads are common for growing organizations, and sometimes a bigger lift is needed at times. The danger occurs when the heavy...