Hold On Loosely, But Don’t Let Go
Hold on loosely, but don’t let go. If you’re a fan of 80s music, you know that these lyrics to a song by 38 Special. I recently heard these lyrics, and it got me thinking about delegating at a growing organization like Service Express. Learning how to delegate is a...
You Can Win & Have Balance
Can you win and have balance in your life? I think you can. Recently, I downloaded an audiobook called Winning by Tim Grover. Tim Grover is a former trainer for Michael Jordan, who some would say was the greatest basketball player of...
Make It Ugly First
Recently, I saw a “Make It Ugly First” sign in the background of a zoom call, and I loved it. This phrase is the essence of things that I have spoken about before, which I’ve referred to as progress...
Ramp Up Your Humanity
Culture or Performance? Both!! Don’t dumb down your performance expectations. Ramp up your humanity! This is a great philosophy that I’d never heard put this way. When you create a healthy work environment, employees will perform better, and the company will...
How to Have Difficult Conversations
This week, I’m looking back at one of my favorite blogs from this year. The topic of having difficult conversations generated a lot of positive discussions around Service Express. I understand these conversations can be uncomfortable, but they can help your people...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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