Measuring With Models

Measuring With Models

All models are wrong, but some are useful- George Box I heard this quote recently and loved it.  As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Leading Through The Pandemic

Leading Through The Pandemic

I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences.  I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...