Narrow the Focus, Increase the Quality

Narrow the Focus, Increase the Quality

Back in April, I saw a tweet that said narrowing the focus can increase the quality. This concept reminded me of the beginning of my career at Service Express in the early 2000s. At the time, we were trying to figure out how to grow and scale the company, while under...
Storytelling for Business

Storytelling for Business

You’ve probably heard that storytelling is a fantastic tool for illustrating your point. Stories can be used in sales pitches, board meetings, internal communications and more. I believe a great story can bring data to life.   I always like...
Measuring With Models

Measuring With Models

All models are wrong, but some are useful- George Box I heard this quote recently and loved it.  As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Leading Through The Pandemic

Leading Through The Pandemic

I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences.  I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...