Benefits of Balance 

Benefits of Balance 

As I discussed in a previous blog, “Be Intentional When Taking Time Off” it’s essential to prioritize time off – whether you feel like you can or should, but especially if you feel like you can’t. Work-life balance is not...
Problem Solvers & Innovators

Problem Solvers & Innovators

As your organization grows, you need to be looking for people who are problem solvers and innovators. If you’re a leader, this is the type of person you need to become. It’s no longer acceptable for a leader to wait and be told what to do or ask...
Performance vs. Learning Culture

Performance vs. Learning Culture

I saw a tweet today by Adam Grant, an organizational consultant and graduate of the University of Michigan. I had the pleasure of seeing Adam speak at an event a few years ago, so I followed him on Twitter and I enjoy many of his tweets. This one, in...
How to Scale Culture

How to Scale Culture

What’s one way to scale culture at your organization? Hire servant leaders.   I recently saw a tweet by Mark Crowley that said, “UCSD researcher Pamela Smith says people who are self-centered, & who have more self-centered values, only tend to become more selfish...
Measuring Culture

Measuring Culture

How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear...