Career Conversations 

Passion for People

Passion for People

When you surround yourself with people who are passionate about helping others, it’s easy to rely on each other. This week, we’re talking about our passion for people and how it helps us build lasting relationships. 

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Acquisitions and Culture Fit

Acquisitions and Culture Fit

At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...

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Unlocks vs. Innovation

I want to talk about the idea of an “unlock” versus innovation. This is a concept I heard about on a podcast by Scott Galloway. When we think about innovation, we think of broad, grand ideas that take a lot of time, creativity and project development. These...

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Mine for Disagreements

I had COVID-19 over the holidays. I'm double vaccinated, which is a topic that's heavily debated right now. Some people are very pro vaccines, and others are very against them. This disagreement has caused a lot of fighting and even broken relationships, which got me...

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Winning Should be Fun

Let's talk about winning!   I recently saw a tweet from Jeff Janssen that describes the traits or characteristics of winning. He said, "Winning isn't comfortable. Winning isn't convenient. Winning isn't easy. Winning isn't instant. Winning isn't individual. Winning is...

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Eliminate Complexity

Eliminate complexity and find your single source of truth! If you're part of a growing organization, things can become more complex over time. From talking to other leaders, I've found that businesses get more complex as they grow, and you need to focus on reducing...

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Focus On What You Can Control

It's the second week of 2022! How are we doing? Have you been impatient for your short-term results? Have you figured out a plan to be patient for your long-term results?   Today I want to talk about focusing on what you can control. With all that's going on in...

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Narrow the Focus, Increase the Quality

Back in April, I saw a tweet that said narrowing the focus can increase the quality. This concept reminded me of the beginning of my career at Service Express in the early 2000s. At the time, we were trying to...

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Overworked and Underappreciated

Overworked and underappreciated is a dangerous place for teams to be, leaders should avoid this state at all costs. Heavy workloads are common for growing organizations, and sometimes a bigger lift is needed at times. The danger occurs when the heavy...

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Building Relationships Face to Face

I talked recently about traveling and the benefits of getting away from your screen and allowing your mind to wander. Another benefit I’d like to talk about is building relationships face to face. Of course, we need to be careful since we’re still dealing with COVID,...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.