Career Conversations
Hiring for Culture
You need outstanding people when building a unique company culture. At Service Express, we rely on our in depth, strategic interview process to find the best fit for our culture.
Culture is Foundational
Developing a robust culture is the foundation of any great organization. I decided to sit down with Joe Terry, the CEO at Partners In Leadership, a culture management and consulting firm, to discuss the meaning of culture and how it unites teams in any...
Finding the Right People
We're always looking for team players that are hungry, humble and work hard to better the people around them. As we invest in our Sales Development team, we focus on finding candidates that help bring positivity and comradery.
Manage Your Calendar
Leaders and non-leaders alike, I see too many people who don’t do a good job organizing and managing their calendars. They say yes to everything, or there’s no plan, and their calendar is all over the place. Then guess what happens? They lose control, and everyone...
Connect With Your Team
Leaders, stop working all the time and get with your people. One of the common mistakes I see in leadership is leaders that are just focused on doing the work all day, every day. They're in their office working on their laptops, and they don't come out. Leaders,...
Put Yourself Out There
Let's talk about putting yourself out there and the benefits of meeting new people. This fall, all my kids will be going away to college. One of my sons will be a junior, the other will be a senior, and my daughter will be a freshman. One thing we talk about is...
Embrace Adversity
"If you use adversity right, it will buy you a ticket to a place you couldn't have gone any other way!" This is a quote I saw by Tony Bennett, the University of Virginia men's basketball coach. For those who remember, the University of Virginia was...
Fall in Love With the Problem
Fall in love with problems first, then focus on solutions! Too often, when I have a problem in life, I find myself looking for a solution as fast as possible. I’m a leader and a problem solver; it’s what I do at work and in my personal life. I’m...
Embrace the Good, Bad & In Between
Good days, bad days and in between days, you need them all to grow! Embrace them all; they're all a part of the journey. In my last blog, Life Is A Series of Calibrations, I talked about calibrating my golf swing, personal life and professional life...
Life Is A Series of Calibrations
Calibrate your golf shot, business and life! Recently, I've been taking some golf lessons. One reason is because I need them, and another is because my kids are older and going off to college. I have more free time without as many practices, games or...
All Gas, No Brakes
“All gas, no breaks!” I love that phrase and what it represents: hammering all the time and always going forward. However, the truth is that we all need brakes. I need breaks, and I need to put them on for myself, and my team needs breaks from me...
Obsess Over the Process
Obsess over the process, not the outcome. I recently listened to an interview with the actor Bryan Cranston, and he had some really interesting things to say about the early days in his career. Back then, when he would go to auditions, he would...
Natural Energy
Get the right people on the bus and then get them in the right seats. This is wisdom from Jim Collins, the author of Good to Great and Built to Last, two great business books I've read and taken notes from. There are a lot of principles in...