Leaders Look to Solve Problems
“I choose a lazy person to do a hard job. Because a lazy person will find an easy to way to do it” -Bill Gates I hear this quote often, and the idea of it rings true. When I look to solve problems at Service Express, I search for those who are dedicated to...
How to Have Difficult Conversations
Are difficult conversations the easiest? No. Are they fun? No. Do you lose sleep at night before having them? Sometimes, yes. Why are they the best? They propel discussions forward. I believe that great leaders and teams don’t avoid difficult conversations. That’s why...
Leaders are Coaches
Helping your team work with the level of urgency and intensity they didn’t know they had is part of your job as a leader and a coach. The goal is to show your team their potential and help them get there. In September, we were fortunate...
Emerging Leaders
I was recently asked to share a few of my thoughts on leadership and what we expect from leaders here at Service Express. There are three main points I want to share, but keep in mind, there’s always more to consider when looking at leadership. Be a...
Great Leaders Aren’t Afraid to Change Their Minds
People who are “right” often change their minds. There was an article on CNBC awhile back that featured Jeff Bezos and his theory about making decisions. The article mentions that influential leaders are perceived as the ones who are always...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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