Time to Reflect

Time to Reflect

Here we are—the day after Christmas. I hope everyone who celebrates had a wonderful holiday and enjoyed some time off. If you’re still taking additional time off, I hope you’re making the most of it. Whether you’re relaxing or already back in the...
Mistakes Fuel Growth

Mistakes Fuel Growth

“Failing forward” is a term we’ve used for years at Service Express. It’s based on John Maxwell’s book of the same name. It’s all about learning from mistakes and embracing them rather than fearing them.   In a recent...
Walk to Reset

Walk to Reset

Let’s talk about walking. Sahil Bloom said a lot of problems in life are solved by going for a walk. Are you stuck? Go for a walk. Are you tired? Go for a walk. Are you stressed? Go for a walk. Are you anxious? Go for a walk. Are you frustrated? Go for a walk....
Next Steps Drive Post-Meeting Success

Next Steps Drive Post-Meeting Success

Recently, I saw an interesting LinkedIn post from my friend and colleague Joe Terry, CEO of Culture Partners. Joe shared that the fastest sales cycles involve the seller spending 53% more time discussing the next steps during the first two calls. He also noted that...
Pause & Practice Gratitude  

Pause & Practice Gratitude  

Recently, I was on a CEO retreat in Montana. We were hiking through the beautiful country, walking along a river with mountains in the background; it was incredibly picturesque. While we hiked, I talked with another CEO about business, life, and the importance of...
How Do You Process Information? 

How Do You Process Information? 

For some people, thinking is doing. For others, doing is thinking. This came directly from one of my executive strategy meetings.  I fall into the latter category; I think while I’m doing. I process while I’m speaking. I process while I’m taking...