Overworked and Underappreciated
Overworked and underappreciated is a dangerous place for teams to be, leaders should avoid this state at all costs. Heavy workloads are common for growing organizations, and sometimes a bigger lift is needed at times. The danger occurs when the heavy...
Perspective, Adversity & Opportunity
A few weeks ago, I was asked to give a talk to a local varsity sports team before the start of their tournament. I thought about what I wanted to say to this group of young people and how to relate it to my experience in business. Here are the three things I came up...
You Don’t Need a Blueprint
Growing organizations in an ever-changing world don’t have a blueprint for everything. Last March, we sent everyone home to work remotely for what we thought would be a few weeks. This has been different from anything I’ve been through here at Service...
Problem Solvers & Innovators
As your organization grows, you need to be looking for people who are problem solvers and innovators. If you’re a leader, this is the type of person you need to become. It’s no longer acceptable for a leader to wait and be told what to do or ask...
Performance vs. Learning Culture
I saw a tweet today by Adam Grant, an organizational consultant and graduate of the University of Michigan. I had the pleasure of seeing Adam speak at an event a few years ago, so I followed him on Twitter and I enjoy many of his tweets. This one, in...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
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