Jumpstart Your Workplace Culture 

Jumpstart Your Workplace Culture 

Jumpstart Your Workplace Culture: I highly recommend this book by Eric D. Stone.  Eric is deeply committed to enhancing workplace culture and is a strong advocate for it. He recently shared on LinkedIn his reasons for writing the book, saying he aims to challenge...
Into the Storm

Into the Storm

I’ve recently heard the saying “into the storm” by Rich Froning, a legendary, multi-time CrossFit Games champion. The phrase really resonated with me; I’ve sort of adopted it and even bought a hat with the saying on it.    Rich...
Communicate When There’s Turbulence

Communicate When There’s Turbulence

Understanding when turbulence is coming and communicating that to your team is important.    Recently, I was on a flight to the UK. As we took off, the pilot announced that we would experience turbulence over the ocean. They knew it would be a bit of a bumpy flight,...
Delegation Leads to Engagement

Delegation Leads to Engagement

When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities.    Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?  

Why Do You Want to Be A Leader?  

Why do you want to be a leader? This is a question I often ask.    Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, “Why do you want to be a...
Flexibility & Experience Over Performance

Flexibility & Experience Over Performance

What gets measured gets done! I love this phrase; I’m a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...