Find the Critical Voice

Find the Critical Voice

Who do you go to when you want tough and critical feedback? In the book 21 Irrefutable Laws of Leadership by John Maxwell, there is a chapter about seeking input and feedback from the “Claude” or influencer on your team. In the book, John talks about his experience...
Leaders Look to Solve Problems

Leaders Look to Solve Problems

“I choose a lazy person to do a hard job. Because a lazy person will find an easy to way to do it” -Bill Gates  I hear this quote often, and the idea of it rings true. When I look to solve problems at Service Express, I search for those who are dedicated to...
How to Have Difficult Conversations

How to Have Difficult Conversations

Are difficult conversations the easiest? No. Are they fun? No. Do you lose sleep at night before having them? Sometimes, yes. Why are they the best? They propel discussions forward. I believe that great leaders and teams don’t avoid difficult conversations. That’s why...
Leaders are Coaches

Leaders are Coaches

Helping your team work with the level of urgency and intensity they didn’t know they had is part of your job as a leader and a coach. The goal is to show your team their potential and help them get there.   In September, we were fortunate...
Emerging Leaders

Emerging Leaders

I was recently asked to share a few of my thoughts on leadership and what we expect from leaders here at Service Express. There are three main points I want to share, but keep in mind, there’s always more to consider when looking at leadership.   Be a...