The Value of Sharing Observations
What do you do when you’re in an organization and notice something happening outside your team or department? Do you share your observations, or do you keep them to yourself? When you share, how do you approach that conversation—especially if it might be...
Coaching During Performance Reviews
Recently, I’ve been talking a lot about delivering performance reviews. The reason is simple—they’re on my mind. This is the time of year when I do mine with my executive team. One thing that stands out to me when it comes to reviews is how I set the tone at the...
Top 3 Priorities for Leaders
Leaders, as we move into 2025, I want you to focus on three key areas: time, talent and relationships. Time Where are you spending your time? Are you focusing on the highest-impact areas that bring the biggest return? Or are you spreading yourself too...
Crafting Thoughtful Performance Reviews
Last week I shared the importance of Avoiding Recency Bias in Reviews. Staying on the subject of reviews, I want to share another tip we discussed during our training sessions at Service Express. Never submit a review after just one pass. Never rush the process just...
Avoiding Recency Bias in Reviews
I’m going to share a couple of tips on doing annual reviews. We’ve done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
