Building Quality Connections
Not too long ago, I found my daughter outside shooting baskets while working on her basketball team’s daily shot score. I decided to grab a ball so we could spend time together. We talked about her day, which included driver’s training, sports and the latest news with...
Measuring the Customer Experience
Recently, I had a customer service experience that left a bad taste in my mouth. After the service, the person helping me said I was going to receive a survey and to rate them “all fives” because anything less than a five was considered a...
Do What You Can
The past few weeks have been challenging for people around the world. With so many new adjustments in our daily lives, it’s been difficult to focus on what we can do during this time. I’m thankful that our team at...
Great Customer Service Doesn’t Mean You Never Have a Problem
“Consistency in customer service doesn’t mean you never have a problem. It means your customers can count on you if there ever is a problem. The best companies aren’t perfect, they make mistakes but they are excellent in the recovery.” – Shep Hyken – Find...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
