False: Extroverts Make the Best Salespeople
To be good at sales, you have to be an extroverted people person, right? Wrong. When I decided I wanted to go into sales, everyone said I’d be great. They thought I’d be a natural based on the following three factors: I was outgoing, I had a big personality, and I was...
Don’t Be Afraid to Say, “I don’t know”!
From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a tactic that will almost always lose the deal. At the very beginning of...
Why We Have an Annual Sales Conference
We recently held our Annual Sales Conference here in Grand Rapids where we brought in all of our revenue-generating teams—outside sales, internal accounts, small/medium business, sales development, hardware sales and marketing—for two days of learning and networking....
The Right Way to React When You Lose a Deal
There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities in the future. In this video, I’ll explain the contrast in reactions...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
