Career Conversations
Passion for People
When you surround yourself with people who are passionate about helping others, it’s easy to rely on each other. This week, we’re talking about our passion for people and how it helps us build lasting relationships.
Acquisitions and Culture Fit
At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...
Making Hard Decisions
Making tough decisions to preserve workplace culture are never easy. This week, Joe Terry and I talk about what it’s like to address a bad culture fit and our process for making difficult decisions.
Show Up On the Hard Days
In last week’s blog, I shared how Discomfort Builds Confidence. Helping our teams be confident and uncomfortable is part of our job as leaders. I saw a great Tweet that ties into this from Sahil Bloom, who wrote The Five Types of Wealth. It’s a great new book—I...
Discomfort Builds Confidence
“I want you confident and uncomfortable!” These are words I heard from Duke basketball coach Jon Scheyer. His team had just made a deep run in the tournament this past March and April, making it to the Final Four. That quote really stood out to me. As...
Activity-Focused vs. Outcome-Focused
Are you activity-focused or outcome-focused? There's a big difference between the two. Being activity-focused can mean you're working really hard and doing a lot. But are you actually getting results? Or are you just spinning your wheels? Activity focus...
What’s Your Leadership Legacy?
I have two questions for you today: How do you want to be remembered as a leader? Think about that. What's your legacy? How do you want the people who worked for you to remember you? Are you leading that way right now? That's an eye-opening question and a good...
Ask Obvious Questions
This advice is for both leaders and non-leaders: Don’t be afraid to ask the obvious question in a meeting. Don’t assume it’s too basic or everyone else already knows the answer. Chances are, other people are wondering the same thing—they’re just not willing to ask. ...
2025 Reading Focus: Biographies & Memoirs
In my recent blogs, Tips for Microlearning and Current Podcast Recommendations, I talked about professional development. My new strategy is to microlearn by creating book summaries and listening to authors speak in podcasts, and I’ve really enjoyed it. While I don’t...
Current Podcast Recommendations
In my last blog, Tips for Microlearning, I talked about using book summaries as a way to support my professional development. I pair that with finding the author on a podcast, where I can hear them explain the key points from their book. I find this approach really...
Failure Is Not the Opposite of Success
I spent a lot of time this past week watching The Masters, my favorite golf tournament. I was especially locked in on Sunday, fully invested in every shot Rory McIlroy took. Watching Rory go on to win and claim his first Masters—and complete golf’s version of the...
Tips for Microlearning
Let's talk about professional development. I’ve written about this a lot over the years because I strongly believe in always investing in your personal and professional growth. My own journey is a great example. I graduated from Central Michigan University with...
Happy People Focus On Others
I was listening to a pastor online recently, Francis Chan, someone I really enjoy. He made a comment that caught my attention. He said that the most unhappy people he’s met are those who focus mostly on themselves. That really hit home. At Service Express,...




