Career Conversations
Passion for People
When you surround yourself with people who are passionate about helping others, it’s easy to rely on each other. This week, we’re talking about our passion for people and how it helps us build lasting relationships.
Acquisitions and Culture Fit
At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...
Making Hard Decisions
Making tough decisions to preserve workplace culture are never easy. This week, Joe Terry and I talk about what it’s like to address a bad culture fit and our process for making difficult decisions.
Create A Culture of Committed Action
Create a culture of committed action. What does this mean? It's a culture where people do what they say they will do. They set and meet their deadlines, align their KPIs to the desired outcomes, review them consistently and adjust accordingly. Committed action means...
Long Explanations Show Distance From Results
I was talking with some sales colleagues recently, and I shared an observation from my career, not only as CEO but also from when I started at Service Express as the first sales manager. I've found that the longer the story or explanation about a deal we're working...
Relentless & Positive Action
Relentless, Positive Action (RPA) is a term I heard from a good friend of mine, McKeel Hagerty, the CEO of Hagerty Insurance. He got the term from former Michigan Governor Rick Snyder, and it immediately resonated with me when McKeel said it; I loved it. Relentless,...
Face Challenges With Hope
“How we see trouble is how we will face trouble.” This quote from a recent motivational video on YouTube caught my attention. It says if we see trouble with fear, we'll face it with fear. If we see it with doubt, we'll face it with doubt. But if we see it with hope,...
Releasing = Freedom
I recently saw a tweet from Arthur Brooks, stating, "On my happiness journey, I've turned the traditional bucket list on its head." Instead of focusing on what he wants to acquire, Aurthur talks about what he wants to release. This got me thinking;...
Are You Being Nice or Kind?
Leaders, are you being nice or kind? I recently talked with another leader about giving feedback and creating a great culture. A few weeks ago I discussed building a great culture on the Small Giants Growing with Purpose Podcast with Paul...
Leaders Lead
Leaders, act your title! Did you ever hear from your parents when you were growing up to act your age? I know I did more than once. This applies to leaders, too; if you're a leader, you must act your title. I think of the leaders,...
What Grows Together Goes Together
What grows together goes together; this was a bit of wisdom dropped on me recently. For my wife Jodi's birthday, we hosted a catered dinner party. Chef Matt showed me some of the pairings he put together, and mentioned the phrase, "What grows together goes...
Jumpstart Your Workplace Culture
Jumpstart Your Workplace Culture: I highly recommend this book by Eric D. Stone. Eric is deeply committed to enhancing workplace culture and is a strong advocate for it. He recently shared on LinkedIn his reasons for writing the book, saying he aims to challenge...
Into the Storm
I've recently heard the saying "into the storm" by Rich Froning, a legendary, multi-time CrossFit Games champion. The phrase really resonated with me; I've sort of adopted it and even bought a hat with the saying on it. Rich now owns a bison farm; he...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
