by ronalvesteffer | Oct 1, 2020 | Customer Service, Video
Not too long ago, I found my daughter outside shooting baskets while working on her basketball team’s daily shot score. I decided to grab a ball so we could spend time together. We talked about her day, which included driver’s training, sports and the latest news with...
by ronalvesteffer | Sep 24, 2020 | Professional Development, Video
It’s common for people to ask how I speak in front of hundreds of people at Service Express without showing any outward signs of fear or anxiety. Today, I wanted to share my thoughts toward public speaking, along with several pieces of advice that continue to guide me...
by ronalvesteffer | Sep 17, 2020 | Culture, Video
In last week’s blog, I talked about our SR5+ Performance Measurement System, and how it helps us work toward common goals at Service Express. This week, I want to share how this system allows us to create a unique and engaging culture. I get many questions asking how...
by ronalvesteffer | Sep 10, 2020 | Culture, Video
Individual and team alignment is critical for any organization trying to grow in normal circumstances, but especially important during challenging times. At Service Express, I’ve found our people and company perform the best...
by ronalvesteffer | Sep 3, 2020 | Leadership, Video
This is one of my favorite ways to enact change at Service Express, and it has proven time and time again to be effective. A growing company is always changing the way it communicates, operates,...
by ronalvesteffer | Aug 27, 2020 | Sales, Video
So you’re interested in a career in sales, but don’t have the experience – what do you do? I was in the same position after I graduated from college with a teaching degree from Central Michigan University. I quickly...