Alignment and Culture Part II

by | Sep 17, 2020 | Culture, Video

In last week’s blog, I talked about our SR5+ Performance Measurement System, and how it helps us work toward common goals at Service Express. This week, I want to share how this system allows us to create a unique and engaging culture. I get many questions asking how we can measure everything and still have an outstanding culture. I’ve seen companies only care about driving performance instead of the people who are on the front lines. If their people don’t hit the numbers, they get in trouble or sometimes try to skew the results. I explained this more in one of my previous blogs titled, Measuring the Customer Experience. This isn’t what we’re about at Service Express; we work hard and use several tools that keep our people happy, engaged and ready to grow. 

How We Create a Unique Culture

How does our SR5+ Performance Measurement System help create a great culture at Service Express? When you know how you add value in an organization, it creates engagement and purpose. Once you have validation that you’re making a difference, it’s much easier to have fun. We track our progress using SR5+ — here, we can see the direct value to the company. Once you have a feeling of purpose and belonging, having fun becomes much easier and more enjoyable! We don’t neglect our opportunity to have potlucks, parties and ping pong competitions. Having a great culture isn’t all about having fun; it’s much deeper than that.  

Connecting During this Time

90% of our people have been working from home since March – it was a significant change for many of us. Using our SR5+, ROIs and 5/15s, I can see how we’re performing as a company from a distance. In some cases, teams exceed their performance benchmarks while at home without the commute or added distractions.  

I know it’s hard to work from home for six months straight, especially when you’re not used to it. I’ve been encouraging everyone to take a step back or take time off. Even though you’re working from home, you still deserve a break and time away from the screen. Ultimately, we care about our people and we want them safe and healthy.  

I’ve been proud of our team and the value they’re bringing to the organization during this time. I know it can be difficult, but I urge everyone to lean on their team as much as possible. As we move forward, keep your goals in mind and communicate when you need help. As always, stay safe and stay healthy.  

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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