Great Customer Service Doesn’t Mean You Never Have a Problem
“Consistency in customer service doesn’t mean you never have a problem. It means your customers can count on you if there ever is a problem. The best companies aren’t perfect, they make mistakes but they are excellent in the recovery.” – Shep Hyken – Find...
Top Qualities of an Ideal Teammate
Are you self-reflective? Seeing where your strengths are and your downfalls are essential to personal and professional growth. None of us have all of the answers. Are you coachable? The only way you are coachable is if you’re self reflective. Do you look in the...
Focus on People, The Numbers Will Follow
“Numbers don’t drive people, people drive numbers. Focus on people and your numbers will rise.” Jon Gordon – Author: The Energy Bus This is one of the great truths that I’ve learned in business as a leader. Teach, coach, develop, listen and care. When we’ve...
Don’t Be Afraid to Say, “I don’t know”!
From setting a sales meeting to closing the deal, never be afraid to say, “I don’t know”. You might find yourself without all the answers but pretending like you know it all is a tactic that will almost always lose the deal. At the very beginning of...
Staying Strong in the 4th Quarter
To dominate the fourth quarter, you have to put in the work during the first three. There is no magic solution—a “fourth quarter push” is just trying to manufacture something you weren’t prepared for. Put in the work to set yourself up for a strong finish to the...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
