Discomfort Builds Confidence
“I want you confident and uncomfortable!” These are words I heard from Duke basketball coach Jon Scheyer. His team had just made a deep run in the tournament this past March and April, making it to the Final Four. That quote really stood out to me. As...
Activity-Focused vs. Outcome-Focused
Are you activity-focused or outcome-focused? There’s a big difference between the two. Being activity-focused can mean you’re working really hard and doing a lot. But are you actually getting results? Or are you just spinning your wheels? ...
What’s Your Leadership Legacy?
I have two questions for you today: How do you want to be remembered as a leader? Think about that. What’s your legacy? How do you want the people who worked for you to remember you? Are you leading that way right now? That’s an eye-opening question...
Ask Obvious Questions
This advice is for both leaders and non-leaders: Don’t be afraid to ask the obvious question in a meeting. Don’t assume it’s too basic or everyone else already knows the answer. Chances are, other people are wondering the same thing—they’re just not willing to ask. ...
2025 Reading Focus: Biographies & Memoirs
In my recent blogs, Tips for Microlearning and Current Podcast Recommendations, I talked about professional development. My new strategy is to microlearn by creating book summaries and listening to authors speak in podcasts, and I’ve really enjoyed it. While I don’t...
Current Podcast Recommendations
In my last blog, Tips for Microlearning, I talked about using book summaries as a way to support my professional development. I pair that with finding the author on a podcast, where I can hear them explain the key points from their book. I find this approach really...
Failure Is Not the Opposite of Success
I spent a lot of time this past week watching The Masters, my favorite golf tournament. I was especially locked in on Sunday, fully invested in every shot Rory McIlroy took. Watching Rory go on to win and claim his first Masters—and complete golf’s version of the...
Tips for Microlearning
Let’s talk about professional development. I’ve written about this a lot over the years because I strongly believe in always investing in your personal and professional growth. My own journey is a great example. I graduated from Central Michigan University...
Happy People Focus On Others
I was listening to a pastor online recently, Francis Chan, someone I really enjoy. He made a comment that caught my attention. He said that the most unhappy people he’s met are those who focus mostly on themselves. That really hit home. At Service Express,...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
