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Top Qualities of an Ideal Teammate
Are you self-reflective? Seeing where your strengths are and your downfalls are essential to personal and professional growth. None of us have all of the answers. Are you coachable? The only way you are coachable is if you’re self reflective. Do you look in the...
Focus on People, The Numbers Will Follow
“Numbers don’t drive people, people drive numbers. Focus on people and your numbers will rise.” Jon Gordon - Author: The Energy Bus This is one of the great truths that I’ve learned in business as a leader. Teach, coach, develop, listen and care. When we’ve tried to...
Don’t Be Afraid to Say, “I don’t know”!
From setting a sales meeting to closing the deal, never be afraid to say, "I don't know". You might find yourself without all the answers but pretending like you know it all is a tactic that will almost always lose the deal. At the very beginning of my career, I went...
Staying Strong in the 4th Quarter
To dominate the fourth quarter, you have to put in the work during the first three. There is no magic solution—a “fourth quarter push” is just trying to manufacture something you weren’t prepared for. Put in the work to set yourself up for a strong finish to the...
Why We Have an Annual Sales Conference
We recently held our Annual Sales Conference here in Grand Rapids where we brought in all of our revenue-generating teams—outside sales, internal accounts, small/medium business, sales development, hardware sales and marketing—for two days of learning and networking....
Quiet Time
Life moves fast, and sometimes the small things build up. Find the time in your schedule to catch up on the things you have moved off your plate to focus on more “productive” tasks. Use this “quiet time” outside of the office for some space and a change of scenery....
The Right Way to React When You Lose a Deal
There’s always disappointment when you lose a deal or business opportunity, but the way you react to that speaks volumes about your character as an organization, and can help you with opportunities in the future. In this video, I’ll explain the contrast in reactions...
Take action. Luck follows
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for that luck to find you. To do that, you have to take action.
Check Your Ego at the Door
Football season is here, and because I am a huge Steelers fan, people are asking me how I feel about the team trading Antonio Brown. My thoughts: like in any other organization, one person can hinder the culture from thriving. Here at Service Express, we have a no...
Weed Your Garden
Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic people in your organization. While there are several ways these team...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
