by ronalvesteffer | Apr 21, 2020 | Business, Leadership, Video
I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences. I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...
by ronalvesteffer | Apr 10, 2020 | Leadership, Professional Development, Video
In any organization, it’s impossible to over-communicate. Especially in the pandemic that we’re experiencing right now, your people need to know the plans moving forward. Over the past month, I’ve been creating a weekly video update that is sent to the whole company...
by ronalvesteffer | Apr 1, 2020 | Business, Culture, Customer Service, Leadership, Professional Development, Video
The past few weeks have been challenging for people around the world. With so many new adjustments in our daily lives, it’s been difficult to focus on what we can do during this time. I’m thankful that our team at...
by ronalvesteffer | Mar 25, 2020 | Leadership, Professional Development, Video
Recently, I stumbled upon this video from Sports Illustrated. It talks about the first time Kobe Bryant met college football star, Rudy Ruettiger. Rudy and his family were attending a Lakers game where they saw Kobe practicing on the court two...
by ronalvesteffer | Mar 18, 2020 | Leadership, Professional Development, Video
Our company theme in 2019 was Progress Over Perfection. We’ll continue to carry on the principals behind last year’s theme throughout 2020. I believe every company theme we have builds upon the other year after year. As some of you may...
by ronalvesteffer | Mar 11, 2020 | Leadership, Professional Development, Video
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.- Ronald Reagan At Service Express, I often talk about the importance of being a servant leader for your people to lean...