Leading Through The Pandemic

by | Apr 21, 2020 | Business, Leadership, Video

I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences.
I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the changing conditions, I’ve been connecting with other CEOs and our executive leadership team to figure out our best way forward.
A few days ago, I recorded a blog highlighting how challenging times reveal who you can count on. After I recorded it, it just didn’t sit right with me. While knowing who you can trust count on is important, I believe it is equally important to focus on supporting our teams as much as possible right now. We have so many great people at Service Express and I am inspired and blessed to be part of this amazing team during this time.
My previous blog made me realize I have a driven mindset that focuses on keeping everyone pointed in the right direction. I focus more on running towards problems; I encourage my executive team to let me know when I need to take a step back. Empathy is important for every leader to have – especially right now. That’s why I’ve been working hard to show our people that we’re here for them.
During this time, we need to know when to take a break. We all have our good days and bad days and it’s okay to take a break! On Thursdays, I start getting the “Zoom headache.” Although Zoom is a great way to stay connected, it creates a lot of screen time! I was talking with our Chief Customer Officer, Rob Miller who was experiencing the same thing. He suggested having phone conversations to break up the screen time and give you the chance to move around. I encourage everyone to try picking up the phone and calling someone this week instead of sitting on a Zoom call. It’s a good break from the screen!
Though this time of uncertainty, we need to remain positive. I’m no expert in leading through this and I’ve been hesitant to share things because I don’t have all the answers. Right now we’re taking it one day and a week at a time – we will get through this together.

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.