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Emails Can’t Replace Human Interaction
Can emails replace Zoom meetings? I don’t think so, but I saw a Tweet that said, “99% of Zoom meetings can be replaced by email.” I’m here to tell you that I couldn’t disagree more; you can’t just eliminate all human connection and interaction. I understand...
A Highly Engaged & Performing Team
What are the characteristics of some of the highest-performing teams? I’m reading a great book called “Talent Wins: The New Playbook for Putting People First” by Ram Charan. My Executive Team is reading it, and I highly recommend it to everyone! Here’s one of my...
Small Wins Create Big Results
Momentum creates momentum, and small wins lead to big wins! As we think about our personal and professional goals, sometimes the biggest challenge is knowing where to start and how to start. One step that I’ve found to be successful is to build momentum. Start...
Characteristics of Bad Meetings
Bad meetings are an issue! They have been for a long time, and I think it’s probably gotten worse during Covid due to Zoom meetings. Here are some characteristics of bad meetings that I’ve noticed. 1. Nobody owns the meeting. If everybody shows up unsure...
Candor is Gold
As the CEO and leader of the Executive Team at Service Express, candor is gold for me. One expectation I have of the Executive Leadership Team is that they're upfront about their opinions. When we’re talking about strategies or decisions, I want to know their...
Unlocks vs. Innovation
I want to talk about the idea of an “unlock” versus innovation. This is a concept I heard about on a podcast by Scott Galloway. When we think about innovation, we think of broad, grand ideas that take a lot of time, creativity and project development. These...
Mine for Disagreements
I had COVID-19 over the holidays. I'm double vaccinated, which is a topic that's heavily debated right now. Some people are very pro vaccines, and others are very against them. This disagreement has caused a lot of fighting and even broken relationships, which got me...
Winning Should be Fun
Let's talk about winning! I recently saw a tweet from Jeff Janssen that describes the traits or characteristics of winning. He said, "Winning isn't comfortable. Winning isn't convenient. Winning isn't easy. Winning isn't instant. Winning isn't individual. Winning is...
Eliminate Complexity
Eliminate complexity and find your single source of truth! If you're part of a growing organization, things can become more complex over time. From talking to other leaders, I've found that businesses get more complex as they grow, and you need to focus on reducing...
Focus On What You Can Control
It's the second week of 2022! How are we doing? Have you been impatient for your short-term results? Have you figured out a plan to be patient for your long-term results? Today I want to talk about focusing on what you can control. With all that's going on in...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
