Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...

Let's talk about communication styles!    As leaders, it's so important to know and understand your team's communication style. How do they like to communicate? How do they process information? How do they make decisions?   When I'm...

John U. Bacon says, “Choose mentors, not money, especially early in your career,” on his Let Them Lead podcast. This is a great quote that really rings true, and now is a relevant time of the year to talk about it. We have many college graduates coming into the...

"I love watching you play" has been described as the five most powerful words you could say to your child after a sporting event. As parents, we want to fully support our kids. We get excited about going to their games, we can be vocal (sometimes too vocal), we coach...

Leaders, here’s a piece of advice for coaching, mentoring and giving feedback: don’t generalize, be very specific!   When you generalize, it causes frustration. It glosses over and makes things binary. So much in life is nuanced in the middle with much more...

I just finished reading “Life By Design: Your Path To An Exceptional Life” by Jack Daly. I’ve known Jack for years, dating back to when I invited him to West Michigan to talk to our YPO Group about sales leadership, and I follow him on social media. He’s phenomenal,...

Adversity: let’s talk about it!   March Madness is done and it reminded me of a quote from the University of Virginia’s Head Basketball Coach, Tony Bennett. He says, “If you learn to use adversity, it will buy you a ticket to a place you could not have gone any...

I saw a great Tweet recently that said, "Be stubborn about your goals but flexible about your methods." How are we doing as we sit here in April, the second quarter of the year? We all set goals at the beginning of the year and took off flying, motivated, and ready to...

Talent capital and financial capital: are they really that different?   I highly recommend the book "Talent Wins" by Ram Charan; I just finished reading it. He talks about deploying talent capital the same way that you deploy financial capital. When we grow a...