I recently saw a quote on LinkedIn from J.T. Rogan, who played for Coach Jim Harbaugh at the University of San Diego. They later coached together, and JT worked for Coach Harbaugh at the University of Michigan. JT recently posted a photo of himself with Coach...

In a recent blog, 2 Lessons for Lasting Growth, I shared two things I’ve found to be true. One was that no matter how much success you've had in your life and career, you haven't "made it." You always have to keep evolving and growing. Success is rented, not owned,...

What do you do when you're in an organization and notice something happening outside your team or department? Do you share your observations, or do you keep them to yourself? When you share, how do you approach that conversation—especially if it might be...

Recently, I’ve been talking a lot about delivering performance reviews. The reason is simple—they’re on my mind. This is the time of year when I do mine with my executive team.  One thing that stands out to me when it comes to reviews is how I set the tone at the...

Leaders, as we move into 2025, I want you to focus on three key areas: time, talent and relationships.  Time  Where are you spending your time? Are you focusing on the highest-impact areas that bring the biggest return? Or are you spreading yourself too...

Last week I shared the importance of Avoiding Recency Bias in Reviews. Staying on the subject of reviews, I want to share another tip we discussed during our training sessions at Service Express. Never submit a review after just one pass. Never rush the process just...

I'm going to share a couple of tips on doing annual reviews. We've done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so thoughtful...

No matter where you are in life, there are two things I've always found to be true. These apply to both personal life and professional life.   First, no matter how much success you've had so far, you haven't "made it." There's a saying: "Success is not...

How do you break up scar tissue in your organization?    From my perspective, scar tissue in an organization can take many forms. It can be complacency. It can be entitlement. It can be the mindset of "this is how we've always done things." Personally, I can't stand...

Escalation is not a weakness. I often talk about how leaders should work to figure things out and solve problems. That’s what leaders do. That’s what you’re hired to do. You can’t just dump problems on someone else’s desk. You have to figure things out. But what...