Understanding when turbulence is coming and communicating that to your team is important.    Recently, I was on a flight to the UK. As we took off, the pilot announced that we would experience turbulence over the ocean. They knew it would be a bit of a bumpy flight,...

When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities.    Recently, during a conversation with one of our board members, Jill Bright, a...

Why do you want to be a leader? This is a question I often ask.    Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, "Why do you want to be a leader?"...

What gets measured gets done! I love this phrase; I'm a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...

We're at the end of the first quarter; it's time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on in the next...

Let's talk about consistency! Last week, I discussed the importance of Finding Time for Fitness. For me, a morning workout is part of my routine, and it sets my mindset for the day ahead.    Now that we're into March and daylight savings time has...

Let's talk about fitness, working out, and being active. I just had a great workout this morning before coming into the office, and I'm pumped. So now, I want to talk about it with you.    For years, even before having kids, I've always worked out in...

I recently saw a quote on Twitter that said the number one reason why 5% of people succeed, whether it's in sports, business, or any other field, is because they are willing to do more than what's asked. This has been my experience with the people I surround myself...

Hats, haircuts, and tattoos were recently mentioned in a tweet by James Clear; three things I happen to have. The tweet discusses the importance of decision-making and the outcomes that decisions lead to.    With hats, if you try one and like it, you keep it. If not,...

Leaders, listen and take action! This is a direct way to get more buy-in from your team. Spend time with them, listen to them, understand their obstacles and the problems that need solving. Then, lean in and remove the obstacles.    Freeing your people up will allow...