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Fast Track to Career Advancement
Recently I came across an article titled “The Fastest Path to the CEO Job, According to a 10-Year Study” by Harvard Business Review. There are several points in the study that can be applied to career...
Choose Your Ending
Recently I was reflecting on my early professional career when I was fresh out of college and not sure where I belonged. As many of you know, I earned a teaching degree from Central Michigan University. When I graduated at 22, I...
Setting Deadlines to Get Things Done
I’ve always been an advocate for setting deadlines to communicate priorities and a create sense of urgency. To avoid confusion and frustration, always set a deadline and agree upon it with the members on your team --...
Lead With Vulnerability
“If you’re afraid to fail, then you’re probably going to fail”- Kobe Bryant If you go into any situation afraid to fail, you’re opening the door for failure to creep in. At Service Express, we often talk about the importance of failing forward...
Professional Development Strategies
For the past 20 years, I’ve been reading an average of 12 books a year. I accomplish this by reading around 10-15 minutes per day. When you’re consistent and read 5 days a week for around 10-15 minutes, you can complete one large book a...
Focus On Fundamentals
I’m a strong believer that fundamentals are the foundation for every great performance. In May of 2019, John Beilein finished his career as the head coach of the University of Michigan basketball team. Soon after, Beilein was named head coach of the...
Don’t Let Your Ego Get In The Way
Like many of you, I’ve been watching the Chicago Bulls documentary, “The Last Dance” on ESPN. This docuseries follows the Chicago Bulls during their 1997-1998 season and highlights stories from a few of the key players. As you...
Measuring With Models
All models are wrong, but some are useful- George Box I heard this quote recently and loved it. As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Leading Through The Pandemic
I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences. I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...
Lead, Don’t Manage Through a Crisis
In any organization, it’s impossible to over-communicate. Especially in the pandemic that we’re experiencing right now, your people need to know the plans moving forward. Over the past month, I’ve been creating a weekly video update that is sent to the whole company...