by ronalvesteffer | Aug 28, 2019 | Culture, Leadership, Video
Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic people in your organization. While there are several ways these team...
by ronalvesteffer | Aug 21, 2019 | Culture, Leadership, Video
Be clear on what you are trying to accomplish in your organization. Here at Service Express, we concentrate on four things with every decision we make. In this video, I explain what they are and how they help balance the company and empower employees.
by ronalvesteffer | Aug 14, 2019 | Leadership, Video
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot understand how companies who treat customer service like an aside...
by ronalvesteffer | Aug 8, 2019 | Business, Leadership, Professional Development, Video
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward. What opportunities do you have to celebrate the red in your...
by ronalvesteffer | Jul 31, 2019 | Business, Culture, Leadership, Professional Development, Video
Life isn’t a movie—failures will happen. It’s how you react to the failure that is defining. Make mistakes, just don’t keep making the same one. Fail forward—when you make a mistake, learn from it. That’s how you grow and ultimately achieve.