Customer Service: Why Does Everyone Seem to Hate It?

by | Aug 14, 2019 | Leadership, Video

A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot understand how companies who treat customer service like an aside survive. 

Service Express’ strategy is to lead with customer service, and it has never failed us. In this video I explain why an old-school mentality is the only way to approach customer service. 

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.