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Give Your Red Guitar
I want to tell you a story recently relayed to me by Trevor Rubingh, the President and Founder of New City Kids. I believe deeply in this Grand Rapids-based organization; its mission is to help change the direction of kids’ lives for the better. A few weeks ago, I...
Vegetables & Desserts
What are the vegetables and desserts in your organization? I read an article by the University of Southern California's strength and conditioning coach that discussed their football team's lifting program when they were winning national championships in the early...
Hiring the Right Person
Hiring the right person is equivalent to selling a multimillion-dollar deal! If you look at how organizations try to close a deal, they use all kinds of resources, teams and strategies. However, when it comes to the hiring process, these tools are not always utilized....
Major on the Majors
Major on the majors is a topic that came up recently during one of my executive meetings. We’re experiencing a record-breaking growth year at Service Express, which means all our teams are very busy and focused. As we head...
Conquering Budget Season
It’s the fourth quarter, which for many of us means it’s budget season. Everyone loves budget time, right? Probably not. Here are two things I like to remind my executive team, finance team, and leaders as we go through our budgets: All...
Storytelling by Sharing Your Experiences
Recently I’ve heard a lot about the value of storytelling. It’s a powerful tool for leaders to use whether they’re selling, talking to investors or communicating with their teams. An essential component of storytelling is sharing your experiences. By sharing your...
Communicate, Then Overcommunicate
I talk about communication often because it is so vital from a leadership perspective. Not only the amount you communicate but how you deliver it. I recently explained the difference between moving fast and rushing in reference to Service...
The Difference Between Moving Fast & Rushing
I saw a quote on Twitter by James Clear, stating, “there’s a difference between moving fast and rushing.” He’s the author of Atomic Habits, a book that many people from Service Express highly recommend. If you haven’t read it, make...
The Value of Reference Checks
Let’s talk about the value of using reference checks when hiring. This step is often undervalued or skipped because we assume we’ll only hear good things about the candidate. That sounds logical -- someone wouldn’t list a reference who wouldn’t vouch for them....
Develop Everyone & See Who Emerges
Developing everyone and seeing who emerges is a theme I’ve used at Service Express for a long time. This helps leaders assess their teams without playing favorites, overlooking talent or judging growth...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
