How to Handle Customer Service Mistakes

by | Jun 20, 2019 | Business, Leadership, Professional Development, Video

When a problem occurs (and it always does in the service industry), the way you react is vital to saving your relationship with the customer. At Service Express, we react threefold: we own the mistake, we fix it immediately, and we fix it permanently. 

Making a mistake is a forgivable offense. But the same mistake should never happen again—and there has to be a systematic review to make sure it doesn’t.  In other words: make your mistakes a learning experience. Every time. 

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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