by ronalvesteffer | Sep 12, 2019 | Business, Leadership, Professional Development, Video
There’s no doubt that aside from all the hard work you put in, a little luck is probably responsible for getting you where you are in your career. But you have to put yourself in the right spot for that luck to find you. To do that, you have to take...
by ronalvesteffer | Sep 5, 2019 | Business, Culture, Leadership, Video
Football season is here, and because I am a huge Steelers fan, people are asking me how I feel about the team trading Antonio Brown. My thoughts: like in any other organization, one person can hinder the culture from thriving. Here at Service Express, we have a no...
by ronalvesteffer | Aug 28, 2019 | Culture, Leadership, Video
Weeds, if left unchecked, will overgrow any garden, stealing the nutrients from the soil and blocking out the sunlight needed for the proper plants to grow. This is the perfect analogy for toxic people in your organization. While there are several ways these team...
by ronalvesteffer | Aug 21, 2019 | Culture, Leadership, Video
Be clear on what you are trying to accomplish in your organization. Here at Service Express, we concentrate on four things with every decision we make. In this video, I explain what they are and how they help balance the company and empower employees.
by ronalvesteffer | Aug 14, 2019 | Leadership, Video
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot understand how companies who treat customer service like an aside...
by ronalvesteffer | Aug 8, 2019 | Business, Leadership, Professional Development, Video
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward. What opportunities do you have to celebrate the red in your...