You Gotta Expect That

You Gotta Expect That

You gotta expect that!    This is a phrase I use with some of my longest-standing friends from my hometown, Fenton, Michigan. Years ago, when I was living in Nashville, Tennessee, we were watching a University of Michigan game. They were playing Notre...
2 Ideas That Lead to Success

2 Ideas That Lead to Success

I saw a tweet by Brad Stulberg with ideas that lead to success. Two ideas jumped out at me that I want to share with you.    “Do not worry about being the best; worry about being the best at getting better.”    Focus on...
Bow Tie Leadership

Bow Tie Leadership

Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend.    I needed to get out my bow tie and remember how to tie it, something I’d never done until last year when I had a...
Lead With Humility & Empathy

Lead With Humility & Empathy

Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership:   Have each...
Hungry, Humble & Smart

Hungry, Humble & Smart

Hungry, humble and smart, that’s how our Chief Revenue Officer, Bill Golder, describes Service Express’ Sales Team.   As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US...
Leadership Is a Behavior

Leadership Is a Behavior

“Leadership is not a position, it’s a behavior!” This is a quote I saw on Twitter by Rich Diviney. It’s a good reminder for those of us in leadership or those who want to be.   Too often, when I ask people why they want to be in...