Lead With Humility & Empathy

Lead With Humility & Empathy

Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership:   Have each...
Hungry, Humble & Smart

Hungry, Humble & Smart

Hungry, humble and smart, that’s how our Chief Revenue Officer, Bill Golder, describes Service Express’ Sales Team.   As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US...
Leadership Is a Behavior

Leadership Is a Behavior

“Leadership is not a position, it’s a behavior!” This is a quote I saw on Twitter by Rich Diviney. It’s a good reminder for those of us in leadership or those who want to be.   Too often, when I ask people why they want to be in...
What’s Your Persona?

What’s Your Persona?

What’s your persona when you’re in a meeting? Beyoncé is famous for going into a diva persona before she takes the stage. She’s shy and introverted and says she’d never be able to perform the way she does if she didn’t go into this other personality she created. She...
Verbalize Your Thoughts Before Sharing

Verbalize Your Thoughts Before Sharing

Verbalize your thoughts before you share them with others.  Are you ever in a situation where you’re trying to explain a thought or idea, and right in the middle, you think to yourself, “this doesn’t actually sound like a great...
Find Yourself a Sparring Partner

Find Yourself a Sparring Partner

Find yourself some sparring partners! Not the kind like in Rocky or the one in the boxing ring, not the sparring partner you go at in that way. Find someone who will come into your office or conference room and help you to think about and strategize...