Avoiding Recency Bias in Reviews

Avoiding Recency Bias in Reviews

I’m going to share a couple of tips on doing annual reviews. We’ve done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so...
2 Lessons for Lasting Growth

2 Lessons for Lasting Growth

No matter where you are in life, there are two things I’ve always found to be true. These apply to both personal life and professional life.   First, no matter how much success you’ve had so far, you haven’t “made it.”...
Healing Scar Tissue In Your Organization

Healing Scar Tissue In Your Organization

How do you break up scar tissue in your organization?    From my perspective, scar tissue in an organization can take many forms. It can be complacency. It can be entitlement. It can be the mindset of “this is how we’ve always done things.”...
Escalating Is Not A Weakness

Escalating Is Not A Weakness

Escalation is not a weakness. I often talk about how leaders should work to figure things out and solve problems. That’s what leaders do. That’s what you’re hired to do. You can’t just dump problems on someone else’s desk. You have to figure things out. But what...
Scrappy Builders Add Value

Scrappy Builders Add Value

Last week, I talked about why you should Connect With Interesting People. This has always been a core part of who I am and what we focus on at Service Express. It’s how we learn, grow and expand our thinking. I like reaching out to interesting people who are doing...
Connect With Interesting People

Connect With Interesting People

Get in front of interesting people. One of our key tenets at Service Express is to connect our team with the outside world. This means meeting people who are doing the kinds of things we aspire to do. Whether it’s exploring other companies, discovering new...