Life Is A Series of Calibrations
Calibrate your golf shot, business and life! Recently, I’ve been taking some golf lessons. One reason is because I need them, and another is because my kids are older and going off to college. I have more free time without as many practices,...
All Gas, No Brakes
“All gas, no breaks!” I love that phrase and what it represents: hammering all the time and always going forward. However, the truth is that we all need brakes. I need breaks, and I need to put them on for myself, and my team needs breaks from me...
Obsess Over the Process
Obsess over the process, not the outcome. I recently listened to an interview with the actor Bryan Cranston, and he had some really interesting things to say about the early days in his career. Back then, when he would go to auditions, he would...
Natural Energy
Get the right people on the bus and then get them in the right seats. This is wisdom from Jim Collins, the author of Good to Great and Built to Last, two great business books I’ve read and taken notes from. There are a lot of principles...
Check Your Mindset
As leaders, we talk about coaching tips and how to give feedback to our teams; it’s important to know if our people are in the right frame of mind to receive feedback. It’s also essential to gut-check ourselves to ensure we’re in the right frame of...
Consistency Always Wins
How often do we apply consistency to our lives to see an impact? One example could be healthy eating. Have you ever eaten healthy for a few days and then jumped on the scale to see how much weight you’ve lost? A day or two of healthy eating doesn’t lead to...
Sometimes You Need To Walk Away
Sometimes you need to walk away from your problems. I’m the one who always says run toward the problem, so why would I be saying you have to walk away from your problems? Because there are times when you’re wrestling with a problem, and you need to walk away from it...
Share Bad News Proactively
It’s never fun sharing bad news, but it’s always necessary. I think the key to sharing bad news is being proactive. There’s a saying, “share good news fast and bad news faster.” To develop trust in any relationship, you must share the bad...
You Gotta Expect That
You gotta expect that! This is a phrase I use with some of my longest-standing friends from my hometown, Fenton, Michigan. Years ago, when I was living in Nashville, Tennessee, we were watching a University of Michigan game. They were playing Notre...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
