It's August, which means summer is ending, fall is around the corner, and football season is coming. I can feel it in the air. It's also time for Hard Knocks, an NFL series on HBO that focuses on training camp. The show sends in cameras and microphones to get...

When Tom Brady was elected to the Patriots Hall of Fame, he said, "To be successful at anything, the truth is, you don't have to be special. You just have to be what most people aren't: consistent, determined and willing to work for it."   This is a great...

I came across an idea in one of my recent daily devotionals and had to share it with you all. It said that one of the biggest reasons teams fail is that team members act out of compliance rather than conviction. They only comply with directives from their manager, and...

Create a culture of committed action. What does this mean? It's a culture where people do what they say they will do. They set and meet their deadlines, align their KPIs to the desired outcomes, review them consistently and adjust accordingly. Committed action means...

I was talking with some sales colleagues recently, and I shared an observation from my career, not only as CEO but also from when I started at Service Express as the first sales manager. I've found that the longer the story or explanation about a deal we're working...

Relentless, Positive Action (RPA) is a term I heard from a good friend of mine, McKeel Hagerty, the CEO of Hagerty Insurance. He got the term from former Michigan Governor Rick Snyder, and it immediately resonated with me when McKeel said it; I loved it. Relentless,...

“How we see trouble is how we will face trouble.” This quote from a recent motivational video on YouTube caught my attention. It says if we see trouble with fear, we'll face it with fear. If we see it with doubt, we'll face it with doubt. But if we see it with hope,...

I recently saw a tweet from Arthur Brooks, stating, "On my happiness journey, I've turned the traditional bucket list on its head."    Instead of focusing on what he wants to acquire, Aurthur talks about what he wants to release. This got me thinking;...

Leaders, are you being nice or kind? I recently talked with another leader about giving feedback and creating a great culture.    A few weeks ago I discussed building a great culture on the Small Giants Growing with Purpose Podcast with Paul...

Leaders, act your title!   Did you ever hear from your parents when you were growing up to act your age? I know I did more than once. This applies to leaders, too; if you're a leader, you must act your title.    I think of the leaders,...