Get the right people on the bus and then get them in the right seats.     This is wisdom from Jim Collins, the author of Good to Great and Built to Last, two great business books I've read and taken notes from. There are a lot of principles in...

As leaders, we talk about coaching tips and how to give feedback to our teams; it's important to know if our people are in the right frame of mind to receive feedback. It's also essential to gut-check ourselves to ensure we're in the right frame of mind to give...

How often do we apply consistency to our lives to see an impact? One example could be healthy eating. Have you ever eaten healthy for a few days and then jumped on the scale to see how much weight you've lost? A day or two of healthy eating doesn't lead to success;...

Sometimes you need to walk away from your problems. I’m the one who always says run toward the problem, so why would I be saying you have to walk away from your problems? Because there are times when you’re wrestling with a problem, and you need to walk away from it...

It's never fun sharing bad news, but it's always necessary. I think the key to sharing bad news is being proactive. There's a saying, "share good news fast and bad news faster." To develop trust in any relationship, you must share the bad news.   ...

You gotta expect that!    This is a phrase I use with some of my longest-standing friends from my hometown, Fenton, Michigan. Years ago, when I was living in Nashville, Tennessee, we were watching a University of Michigan game. They were playing Notre...

I saw a tweet by Brad Stulberg with ideas that lead to success. Two ideas jumped out at me that I want to share with you.    "Do not worry about being the best; worry about being the best at getting better."    Focus on constant...

Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend.    I needed to get out my bow tie and remember how to tie it, something I'd never done until last year when I had a...

Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership:   Have each other's...

Hungry, humble and smart, that's how our Chief Revenue Officer, Bill Golder, describes Service Express' Sales Team.   As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US Sales Team...