by ronalvesteffer | Aug 14, 2019 | Leadership, Video
A recent Wall Street Journal article titled “Everyone Hates Customer Service. This is Why.” made its way to my inbox. Being CEO of a service company, this is a huge passion of mine, and I cannot understand how companies who treat customer service like an aside...
by ronalvesteffer | Aug 8, 2019 | Business, Leadership, Professional Development, Video
You don’t always have all the answers—and when you don’t, it’s important not to go into emergency mode. Instead, take a step back and ask questions, figure out where the gaps are and move forward. What opportunities do you have to celebrate the red in your...
by ronalvesteffer | Jul 31, 2019 | Business, Culture, Leadership, Professional Development, Video
Life isn’t a movie—failures will happen. It’s how you react to the failure that is defining. Make mistakes, just don’t keep making the same one. Fail forward—when you make a mistake, learn from it. That’s how you grow and ultimately achieve.
by ronalvesteffer | Jul 25, 2019 | Business, Leadership, Professional Development, Video
Sometimes launching straight into a meeting for the sake of time seems like the best idea. But I can tell you, the most impactful meetings are the ones where you have a clear outline and expectations from the beginning. Take a few moments at the start of your meeting...
by ronalvesteffer | Jul 18, 2019 | Business, Leadership, Video
Communication. Transparency. The Big Picture. These are three things we continuously work on here at Service Express. One of the ways we do that is through our annual Business Plan and Mid-Year Business Plan updates. Our Business Plan updates fit all three of these...
by ronalvesteffer | Jul 3, 2019 | Culture, Leadership, Video
There are benefits to your team to get rest, feel refreshed and coming back ready to tackle your to do list. Sharpen the sword as they say! Service Express gave their team members Friday off as well and it allows our team to have the time they need with friends and...