Lead With Vulnerability
“If you’re afraid to fail, then you’re probably going to fail”- Kobe Bryant If you go into any situation afraid to fail, you’re opening the door for failure to creep in. At Service Express, we often talk about the importance of failing forward...
Don’t Let Your Ego Get In The Way
Like many of you, I’ve been watching the Chicago Bulls documentary, “The Last Dance” on ESPN. This docuseries follows the Chicago Bulls during their 1997-1998 season and highlights stories from a few of the key players. As you...
Measuring With Models
All models are wrong, but some are useful- George Box I heard this quote recently and loved it. As many of you know, I love to see the projections and models of our business. We’ve been creating models for quite some time...
Leading Through The Pandemic
I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences. I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...
Lead, Don’t Manage Through a Crisis
In any organization, it’s impossible to over-communicate. Especially in the pandemic that we’re experiencing right now, your people need to know the plans moving forward. Over the past month, I’ve been creating a weekly video update that is sent to the whole company...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
