Is Your Team Speaking the Same Language?
In the 1803 Battle of Maida, an army of 6,200 Napoleonic French prepared for battle against 5,200 allied British and Italian soldiers. At the beginning of the battle, a commander for the allied army sent orders to “advance when the drums sound.” By the time the order...
When Hiring, Only a “Yes!” Means Yes
People selection is the biggest factor that contributes to the success or failure of a company. So how can you ensure you are making the right choice in the hiring process? After going through numerous recruiting cycles over the years, I can say from experience that...
Hire the Will, Teach the Skill
It’s a phrase I often use with leaders at Service Express, particularly when they’re recruiting for talent at our organization. Because Service Express is a growing company with an exceptional culture, we’re fortunate that we attract applicants with...
When the hiring process heats up, a cool down is key
In a previous blog, I discussed the Jim Collins advice we always follow in the hiring process: When in doubt, don’t hire. Keep looking. But how do we come to the consensus of certainty or doubt in the first place? Well, it’s a group effort that we like to call the...Promoting Internally
“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.” David Ogilvy What do you do when an A-player on your team wants to move ahead? A real leader...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
