3 Lists Everyone Should Keep
As we head into the final weeks of 2014 and begin to plan for the new year ahead, here are 3 lists worth making to set yourself up for success in 2015. The Start Doing List If you want something you’ve never had, you’ve got to do something you’ve never done. It can be...
Performance Measurement: Scorecards
Previously I’ve written about our company’s performance measurement system (also known as the SR5). To further explain how each element works, my next three blog entries will break down the components of our performance measurement system and describe each in...
Performance Measurement: ROIs
An important part of our performance measurement system includes tracking individual achievement and performance. That’s where ROIs – the second component of our performance measurement system – come in. ROI stands for responsibilities, objectives and indicators. They...
Performance Measurement: 5/15s
Five minutes to read and 15 to prepare. We’d all love to create professional development plans with that kind of ease, right? 5/15s (named for the ease of preparation noted above) are the third – and final – element of Service Express’ performance measurement system...
An Essential Characteristic of Winning Cultures: Allowing for Failure
There is a fatal mistake that too many organizations make when they grow. It happens quietly when leaders are unintentional about creating the right culture. The mistake is the formation of bureaucracy and a cultural aversion of risk. One of the fatal flaws...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
