by ronalvesteffer | Jul 25, 2019 | Business, Leadership, Professional Development, Video
Sometimes launching straight into a meeting for the sake of time seems like the best idea. But I can tell you, the most impactful meetings are the ones where you have a clear outline and expectations from the beginning. Take a few moments at the start of your meeting...
by ronalvesteffer | Jul 18, 2019 | Business, Leadership, Video
Communication. Transparency. The Big Picture. These are three things we continuously work on here at Service Express. One of the ways we do that is through our annual Business Plan and Mid-Year Business Plan updates. Our Business Plan updates fit all three of these...
by ronalvesteffer | Jun 20, 2019 | Business, Leadership, Professional Development, Video
When a problem occurs (and it always does in the service industry), the way you react is vital to saving your relationship with the customer. At Service Express, we react threefold: we own the mistake, we fix it immediately, and we fix it permanently. Making a...
by ronalvesteffer | Jun 13, 2019 | Business, Leadership, Video
As a leader, you must hone your intuition—but make sure you look at the data to tell the full story. How do you use both intuition and analytics to make the best decisions at your company?