The ‘Why’ Behind Our Biannual Business Plan Presentations
Communication. Transparency. The Big Picture. These are three things we continuously work on here at Service Express. One of the ways we do that is through our annual Business Plan and Mid-Year Business Plan updates. Our Business Plan updates fit all three of these...
How to Handle Customer Service Mistakes
When a problem occurs (and it always does in the service industry), the way you react is vital to saving your relationship with the customer. At Service Express, we react threefold: we own the mistake, we fix it immediately, and we fix it permanently. Making a...
Intuition vs. Analytics In Business
As a leader, you must hone your intuition—but make sure you look at the data to tell the full story. How do you use both intuition and analytics to make the best decisions at your company?About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
