Delegation Leads to Engagement
When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities. Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?
Why do you want to be a leader? This is a question I often ask. Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, “Why do you want to be a...
Flexibility & Experience Over Performance
What gets measured gets done! I love this phrase; I’m a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...
Prioritize Progress
We’re at the end of the first quarter; it’s time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on...
Consistency & Discipline
Let’s talk about consistency! Last week, I discussed the importance of Finding Time for Fitness. For me, a morning workout is part of my routine, and it sets my mindset for the day ahead. Now that we’re into March and daylight savings...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
