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Leaders Look to Solve Problems
“I choose a lazy person to do a hard job. Because a lazy person will find an easy to way to do it” -Bill Gates I hear this quote often, and the idea of it rings true. When I look to solve problems at Service Express, I search for those who are dedicated to...
Customers Compare
When looking at customer service, it’s no longer you against your competition. It’s you against every customer service experience they’ve ever had. I saw a tweet from Shep Hyken that said, “Customers don’t compare you only to your direct competition anymore. Customers...
How to Scale Culture
What’s one way to scale culture at your organization? Hire servant leaders. I recently saw a tweet by Mark Crowley that said, “UCSD researcher Pamela Smith says people who are self-centered, & who have more self-centered values, only tend to become more selfish...
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Valuing Different Perspectives
Being a great leader means you’re open to having new perspectives in your toolbox. Having a variety of people with different backgrounds to lean on will ensure you have a well-rounded look at how decisions affect your people.
Passion for People
When you surround yourself with people who are passionate about helping others, it’s easy to rely on each other. This week, we’re talking about our passion for people and how it helps us build lasting relationships.
Acquisitions and Culture Fit
At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...
Making Hard Decisions
Making tough decisions to preserve workplace culture are never easy. This week, Joe Terry and I talk about what it’s like to address a bad culture fit and our process for making difficult decisions.
Hiring for Culture
You need outstanding people when building a unique company culture. At Service Express, we rely on our in depth, strategic interview process to find the best fit for our culture.
Culture is Foundational
Developing a robust culture is the foundation of any great organization. I decided to sit down with Joe Terry, the CEO at Partners In Leadership, a culture management and consulting firm, to discuss the meaning of culture and how it unites teams in any...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
