What can you learn from observing people or companies you don’t want to be like?   I’ve experienced a number of reverse role models, especially early in my career, and have learned many lessons on what NOT to do!   Before Service Express, I worked...

Leaders, it's early February; hopefully, you've done your goal setting. You should be doing vision talks with your team members and thinking about where you're going in 2023 and beyond.    Now it's time to set back, gut-check your goals, and ask...

"I don't know" are three of the most powerful words a leader can say.    Last week, I was talking through an issue with one of my executives. We weren't exactly on the same page, and I was trying to explain my point of view, but I wasn't doing a great...

Confrontation is good; it reduces stress! Wait a minute, how could confrontation reduce stress? Usually, we think of it as a cause of stress, but how often have you laid awake at night or woken up at night thinking about things that bother you? It could be something...

Think about your past wins, current priorities and future opportunities!    Last week I talked about celebrating the wins as we head into 2023. It's good to reflect on all that we've accomplished in 2022. It's an important step because we're always...

Welcome to 2023!    As we hit the ground running in the new year, it’s a great time to reflect on all we accomplished in 2022. Sometimes we’re so focused on the new opportunities and moving forward that we forget to recognize all we’ve achieved and...

As you know, I recently spoke with some students at the University of Michigan. I shared with them my list of top ten book recommendations. I’m a big believer in reading, professional development and continually enhancing your skills. This list applies not only to the...

Let's keep talking about goals; December is a good time to do that!    Reflect back on 2022 and think about what you've accomplished, where you've fallen short and why. Then think about what you want to accomplish in 2023.    In my last...

It's mid-December, which means it's goal-setting time. As we wrap up 2022 and think about 2023, it's time to update our goals.   Here at Service Express, we’re getting ready for our Vision Talks. Every year, our employees have a Vision Talk with their leader to...

What's the difference between trust building and team building? I heard this question recently, and it jumped out to me. Trust is at the heart of any great team accomplishment. Whether in sports, business or personal lives, trust is the foundation on which everything...