This Too Shall Pass
“This too shall pass.” These are wise words I heard Tom Hanks talk about on Instagram. He was sitting around a table with fellow actors, talking about the phrase. Actors aren’t typically who I get life advice from, but I’ve been a Tom...
Who’s Your Wingman
Top Gun is in the movie theaters, and it’s taking me back to 1986 when the original movie came out. What was the key point of that movie? Having a wingman! Maverick had his wingman, Goose, and they complemented each other well. I want to talk to you about how to find...
Interviewing for Curiosity
In my last blog, The Competency of Curiosity, I talked about increasing curiosity in your organization as a key competency with your team. Now I want to discuss how you hire for curiosity. Curiosity traits to look for: They are natural...
The Competency of Curiosity
Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...
Understanding Communication Styles
Let’s talk about communication styles! As leaders, it’s so important to know and understand your team’s communication style. How do they like to communicate? How do they process information? How do they make decisions? ...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
